Level 3 Support Specialist

Level 3 Support Specialist

We don't just build technology. We build hope for everyone dealing with Cancer.

At Elekta, we believe every patient deserves the best care. As a Level 3 Support Specialist in our Treatment Delivery Escalations team, you'll be at the forefront of ensuring our cutting-edge technologies are supported with excellence, helping clinicians deliver life-saving treatments around the world.

What you'll do at Elekta

This position offers hybrid working with flexibility of working from office 3 days a week.

Responsibilities

• Own and manage escalated cases from regional support teams.
• Troubleshoot complex product issues in live clinical environments.
• Prioritize system-down cases to minimize clinical disruption.
• Collaborate with business lines and global technical groups.
• Mentor colleagues and share knowledge across teams.
• Create and deliver Knowledge Articles and Field Change Orders.
• Support rollout of new products and features.
• Lead and contribute to internal projects and initiatives.
• Represent Elekta in internal and external meetings.
• Travel occasionally, sometimes at short notice.

What you bring

• A strong communicator with excellent interpersonal skills.
• Passionate about customer care and technical excellence.
• Experienced in Elekta products (minimum 5 years in service/manufacturing/installation).
• Qualified with a minimum HNC/HND or equivalent in engineering.
• Skilled in solving complex product issues and mentoring others.
• Fluent in English (additional languages are a plus).
• Flexible, collaborative, and committed to continuous learning.

We encourage you to apply even if you don't meet every requirement—your unique skills and experiences might be exactly what we're looking for!

Why should you join Elekta? In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop.

Overview of some of our benefits for United Kingdom are as below.

United Kingdom

• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Hybrid work option (you are required to work on location at least 3 days a week)
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)

Hiring process

We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the "Apply" button. Please note that we do not accept applications by e-mail.

Your Elekta contact

For questions, please contact the responsible Global Talent Acquisition Partner, Nidhi Pousette, nidhi.pousette@elekta.com.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world. We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.