Field Service Engineer Großraum Ostwestfalen (m/w/d)

Field Service Engineer (M/W/D)

Elekta manufactures and distributes medical devices for radiation therapy and neurosurgery, such as linear accelerators and the Leksell Gamma Knife®. The company also distributes devices in the brachytherapy area and provides the necessary software for all solutions (therapy planning, verification systems, control, and calibration software).

To strengthen our team in the Ostwestfalen region, we are looking for a:

Field Service Engineer (M/W/D)

The service engineer is the central contact point for our customers within their assigned area for all service-related issues. They are responsible for the independent and timely completion of installation, maintenance, and repair work in accordance with the given guidelines and technical documentation. This is done through telephone consultation, remote maintenance, and on-site customer visits. Through their professional qualifications and behavior, they are to ensure a professional, efficient, and economical service that contributes to high customer satisfaction.

Responsibilities:

• Central contact point for our customers within the assigned area for service-related topics in all product areas
• Independent, proactive work through digital monitoring and supervision of assigned systems
• Resolution of technical problems with radiation therapy devices using telephone consultation, remote maintenance, or on-site customer visits
• Independent planning and execution of installation, maintenance, and repair work within the assigned product area and region
• Systematic, targeted planning of the work steps to be performed, taking into account the overall system interdependencies
• Willingness to travel to other locations if business activities require it
• If required, taking on tasks and duties as a radiation protection officer of Elekta GmbH in accordance with the Radiation Protection Act
• Continuous information exchange with service and sales management on current topics or problems that could affect customer satisfaction
• Active promotion of customer satisfaction through professional, sales-promoting behavior and conduct
• Compliance with applicable regulations when performing work (e.g., Radiation Protection Act, Medical Products Act, IEC, UVV)
• Documentation of support activities in accordance with Elekta's guidelines and procedures
• Internal sharing of information for the quality improvement of the systems installed by us

Qualifications:

• Due to the activity in the healthcare sector, the institution-related vaccination obligation applies to this position in accordance with the Infection Protection Act (IfSG)
• Completed study in a field of engineering or natural sciences, but at least a completed training as a state-certified technician
• Good knowledge in the field of IT/network technology
• Ideally experience in medical imaging, linear accelerators, and/or clinical application of radiation therapy products
• Knowledge in the field of dosimetry is desirable
• Very good German and good English skills in speech and writing
• Profound analytical skills with an excellent sense for dynamically changing situations and priorities
• Interest and curiosity to independently acquire knowledge
• Communication skills and great enjoyment in contact with people
• High degree of self-organization, team capability, and personal responsibility
• Extraordinary motivation and flexibility
• High willingness to travel and a valid driver's license class B

We look forward to your application via our online portal.