Field Service Engineer Großraum Karlsruhe - mannheim - heidelberg (m/w/d)

Service-Ingenieur Großraum Karlsruhe-Mannheim-Heidelberg

The Field Service Engineer is the central contact for our customers within the assigned area for service-related issues in all product areas. He/she is responsible for the independent and timely planning and completion of installation, maintenance, and repair work of hardware and software systems in accordance with the given guidelines and technical documentation. This is done with the help of telephone consultation, remote maintenance, and on-site customer visits. Through his/her professional qualifications and behavior, he/she should ensure a professional, efficient, and economical service that contributes to high customer satisfaction.

Responsibilities:

• Central contact for our customers within the assigned area for service-related issues in all product areas
• Independent, proactive work through digital monitoring and supervision of assigned systems
• Resolution of technical problems with radiotherapy equipment through telephone consultation, remote maintenance, or on-site customer visits
• Independent planning and execution of installation, maintenance, and repair work within the assigned product area and region
• Systematic, targeted planning of the work steps to be performed, taking into account the overall system interdependencies
• Willingness to travel to other locations if required by business activities
• If necessary, assume duties and responsibilities as radiation protection officer of Elekta GmbH in accordance with the Radiation Protection Act
• Continuous information exchange with service and sales management on current issues or problems that could affect customer satisfaction
• Active promotion of customer satisfaction through professional, sales-promoting behavior and conduct
• Compliance with applicable regulations when performing work (e.g., Radiation Protection Act, Medical Products Act, IEC, UVV)
• Documentation of support activities in accordance with Elekta's guidelines and procedures
• Internal sharing of information for quality improvement of systems installed by us

Qualifications:

• Completed degree in a field of engineering or natural sciences, but at least a completed training as a state-certified technician
• Good knowledge in the field of IT/network technology
• Ideally experience in medical imaging, linear accelerators, and/or clinical application of radiotherapy products
• Desirable knowledge in the field of dosimetry
• Very good German and good English skills in speech and writing
• Excellent analytical skills with an excellent sense for dynamically changing situations and priorities
• Interest and curiosity to independently acquire knowledge
• Communication skills and great enjoyment in contact with people
• High level of self-organization, teamwork, and self-responsibility extraordinary
• High willingness to travel and valid driver's license class B
• Due to the activity in the health sector, this position is subject to the institution-related vaccination obligation in accordance with the Infection Protection Act (IfSG)