Field Service Engineer

Join A Team With A Mission To Improve And Save Lives

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details!

We don't just build technology. We build hope for everyone dealing with cancer.

Here at Elekta, you will make a difference. Our mission is to improve patients' lives by working together with our customers. We believe in taking an open and proactive approach in our practices, enabling us to build strong partnerships and meet evolving patient needs, no matter where they are in the world.

Responsibilities

1. Able to complete all Technician Responsibilities with 100% accuracy.
2. Independently perform routine troubleshooting and repairs on the designated modality with a 95% success rate of diagnosing the problem while working within the escalation procedure.
3. Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
4. Perform installations with assistance, on designated and secondary modality.
5. Work safely in confined areas, including high current/high voltages modulators (20-50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm 'traps'. Depth perception is critical.
6. Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
7. Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
8. Instruct customers and staff in proper use of the equipment.
9. Stay current on all new products.
10. Submit timely and accurately; case/work order in CLM, service reports, expense reports, TLD badges and other paperwork as assigned.
11. Parts inventory management both on site and in CLM.
12. Provide product feedback to home office.
13. Maintain all company equipment, including company computer, parts, and tools.
14. Perform other related duties as assigned or requested.
15. Incorporates Elekta Values into all department functions and responsibilities.
16. Adhere to all Elekta directives, policies and procedures.

Relevant Knowledge, Skills And Competencies

1. 3-7 years of experience in customer services field.

2. At least 2 years working experience in multinational company.

3. Good analytical, problem-solving and technical skills to be effective.

4. Major in engineering, Industrial Automation/Electrical & Power Engineering is preferred.

5. Motivating, energetic and passionate.

6. Highly collaborating with others & strong team spirit.

7. Strong communication skills.