IT Support Tech II

IT Support Tech II

We're looking for a friendly, resourceful IT Help Desk Specialist with 2–3 years of hands-on experience supporting both MacOS and Windows environments. The ideal candidate is someone who enjoys helping others, solving technical challenges, and keeping systems running smoothly in a fast-paced business environment.

Key responsibilities include:

• Provide responsive, onsite professional IT support via tickets, email, Slack, ensuring a positive experience for every employee.
• Troubleshoot and resolve issues related to macOS, Windows, Google Workspace and various hardware and software components.
• Provide Audio/Visual support for internal briefings (Google Meet, Zoom, etc)
• Manage employee onboarding and offboarding, including shipping, receiving, device setup, account provisioning, and training on IT tools and best practices.
• Maintain accurate inventory of laptops, peripherals, and ensure equipment is properly configured and up to date.
• Create and maintain IT "How To Documentation"
• Escalate complex issues to pull in relevant teams as needed, ensuring smooth handoffs and clear communication.
• Assist with departmental projects such as software rollouts, security initiatives, and process improvements.
• Proactively identify and suggest ways to improve IT processes, workflows, and user experiences.

What we're looking for:

• 2–3 years of IT support experience in a mixed Apple/Windows environment.
• Strong working knowledge of Apple and Microsoft operating systems, mobile device management (MDM) platforms (e.g., JAMF, Intune), and common productivity tools (Jira). Identity Management a plus (SSO, Okta, etc)
• Excellent communication skills, patience, and a customer-first mindset.
• Ability to prioritize and manage multiple tasks with attention to detail and follow-through.
• A proactive, team-oriented approach and genuine interest in helping people.

The US base pay range for this full-time position is $34.75/hr-$42.00/hr. Our pay ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations.

Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

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