Senior Systems Engineer

2nd Line Application Support/Developer

The Sales Systems & Service Desk team within Business Applications provides user support for GTT employees across many business applications and is also responsible for development, vendor and partner management across GTT's main sales systems. The role of 2nd Line Support Engineer/IT Developer is to provide 2nd line support, system administration and elements of software development for applications that support the business segment within GTT.

Job Scope/Supervision: To provide support and system administration through various applications. The role interacts with various engineers and developers as well as leadership.

Duties and Responsibilities:

• Troubleshoot and diagnose existing problems with platform applications.
• Suggest improvements to procedures and infrastructure where possible.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
• Support the Business Applications Service Desk team in the resolution of more complex applications issues when raised by the business.
• Provide administrative support to the Senior IT Applications Developers including updating issues logs, testing bug fixes, updating documentation and conducting data entry.
• Keep the knowledge base updated to the highest standard always.
• Provide ad-hoc support to Business Applications projects
• Repair and recover from hardware or software failures.
• Coordinate and communicate with impacted constituencies.
• Work with business users and Business Applications business analysts to assist in the design and development of change requests for the supported applications.
• Design and develop requested system changes given a high-level set of requirements.
• Provide prototypes, mock-ups, and test environments throughout the development lifecycle to ensure that user requirements are being delivered in line with their expectations.