IP Design And Provisioning Engineer

IP Design & Provisioning Team Role

The IP Design & Provisioning team (PNOC) is responsible for the customer design and logical provisioning of IP transit and VPN services on a pan-European footprint.

The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers.

Main Responsibilities:

• Design, implementation, test and turn up of customer IP services in cooperation with the customer and field services teams. This includes IP Access, BGP transit and MPLS VPNs on layer 2 and 3
• Technical validation of new customer IP orders
• Technical point of contact for Service Delivery, Sales Engineering, Project Management and In-Country Field Engineering teams for issues related to IP service design, implementation, test and turn up
• Migration of IP customer services, in cooperation with customer and field services teams
• Prompt identification of issues which may impact delivery timescales or quality
• Pro-active escalation, follow-through and liaison with appropriate departments to resolve technical issues which may impact delivery timescales or quality. Creation of contingency plans to minimize such issues

Essential Criteria:

• At least two years experience of IP services on Cisco or Juniper equipment
• Excellent IP. MPLS and routing knowledge in an ISP environment
• General knowledge of telecom industry and standards
• Excellent English language skills a must, other languages an advantage

Ideal Candidate Profile:

Client Relations: • Able to meet, exceed & differentiate between immediate vs. future needs • Understands and follows internal processes Teamwork • Self-starter, accountable to colleagues and other members of the team for actions performed • Supportive, receptive and respectful of the ideas of others • Utilizes work and experience of others rather than reinventing the wheel • Able to quickly assimilate new technologies and communicate information clearly to a wider audience Innovation • Creates ideas and applies them to current issues • Visualizes what might or could be, considering alternatives and engaging in "what if" thinking • Displays open mindedness and progressive thinking Communication • Uses tact, diplomacy and creativity to resolve conflicts • A strong communication skill is a must Leadership • Mentors and guides team members • Sets a good example for others Preferably: • College or University degree in Technical related discipline or equivalent level of experience (time served)