International Support Coordinator - CR

Job Profile Summary

Responsible for carrying out the tracking and billing process for import and export shipments from/to the United States under Air and Ocean transport modes, as well as providing the best attention, follow-up, and complete visibility to the account managers or international team members.

Major Duties and Responsibilities

• Comply with the standards and tasks of the operating process.
• Provide tracking from one point to another, fulfilling assigned tasks, "milestones" and follow-up with carriers and agents.
• Check that the shipments comply with the data quality, (that all mandatory fields in CargoWise are duly completed).
• Keep the Cargowise Dashboard tracking of the shipments up to date.
• Manage a good work environment.
• Create your work role always maintaining the order and control of your shipments.
• Work efficiently.
• Work under the parameters and standards of quality and compliance of the company.
• Report immediately to your manager or supervisor results or problems related to daily coordination.
• Manage and keep up-to-date customer reports according to their needs.
• Comply with the requirements of the company's Quality Management System.

Required Skills, Experience, and Education

• 1 year of related experience in international import/export forwarding
• High School Diploma or equivalent
• Fluent in Spanish/English both verbal and written.
• Proficient in Microsoft Office applications.

Desired Skills, Experience, and Education

• CargoWise Experience
• Bachelor's degree in customs administration, International Commerce, Engineering, or Business Administration
• Knowledge of export and import customs procedures - AES/ITBonds
• Generate and cultivate relationships with customers, internal and external.
• Creative, innovative and proactive

Physical Requirements

• Remain in a stationary/seated position for an extended period.
• Regularly required to operate a computer, telephone, keyboard, and other office machinery.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• The ability to hear, understand, and distinguish speech and/or other sounds.

Pegasus Logistics Group is breaking the mold and we want employees as passionate and diverse as we are.

Pegasus Logistics Group is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.