Sales Manager - The Banneker Hotel

Sales Manager

Driven yet approachable. Relationship builder. Naturally curious. Tenacious closer. Organized but adaptable. Loves the thrill of the hunt and the satisfaction of sealing the deal.

These are just some of the characteristics that our next Sales Manager will bring to the table! As an integral part of the sales team, the Sales Manager is responsible for identifying and pursuing new business opportunities, cultivating strong client relationships, and delivering revenue results. With a focus on prospecting, negotiating, and converting leads into definite business, this role is all about growing share and keeping our hotel top-of-mind in a competitive market. Our ideal candidate thrives in a fast-paced environment, collaborates effortlessly with operations and revenue leaders, and takes pride in creating memorable experiences for our clients. If you're motivated, resourceful, and ready to make an impact — this is the role for you!

Essential Responsibilities:

• Salary range between $72 to 82K a year based on experience.
• Prospect, qualify, and secure new business opportunities to achieve and exceed individual sales goals.
• Conduct outside sales calls, site inspections, and client entertainment to drive revenue in assigned market segments.
• Maintain and grow relationships with existing key accounts through consistent communication, account reviews, and superior service.
• Prepare proposals, contracts, and other communications to close business in a timely and professional manner.
• Accurately enter, track, and maintain account information, client interactions, and booking details in the hotel's CRM and brand systems.
• Coordinate details of group bookings with internal departments to ensure seamless service delivery and client satisfaction.
• Participate in weekly sales meetings, providing updates on activity, pipeline, and opportunities.
• Assist with the creation of sales action plans and targeted prospecting strategies under the direction of the Director of Sales.
• Represent the hotel at networking events, tradeshows, and community activities to promote awareness and generate leads.
• Maintain a well-documented and organized file system to support effective account management and follow-up.
• Deliver superior client service by responding promptly to inquiries, managing client expectations, and resolving concerns quickly.
• Continuously build knowledge of the competitive set and local market trends to identify new opportunities.
• Exhibit a positive, team-oriented attitude and maintain strong communication with colleagues across all hotel departments.
• Commit to ongoing professional development and sales training to continually improve performance.

Required Knowledge, Skills, and Abilities:

• Minimum of 2-3 years previous experience as a Sales Manager.
• Perform job functions with attention to detail, speed, and accuracy
• Highly developed customer service skills with strong attention to detail
• Proactively conduct solicitation calls, conduct sales tours, and entertain clients specific to Leisure, SMERF, and/or Groups, as applicable by property.
• Monitor and evaluate trends within your market segment
• Maintain strong visibility in local community and industry organizations, as applicable
• Attend daily/weekly/monthly meetings and any other functions required by management.
• Respond to inquiries, create proposals, and negotiate contracts
• Must have knowledge of Delphi/Sales Force.

Physical Demands:

• Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/industry functions
• Lift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)
• Hotel tours, sales calls, trade shows

Benefits Package:

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement