Resort Services Agent

Competitive Benefits

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.

Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests.

It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do! We set the bar high and we are relentless in our pursuit to're-define hospitality'.

Benefits Package

• Competitive salary
• Team member hotel discount program
• Uniforms provided
• Benefits - health, dental, vision, life insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team member awards and recognition programs throughout the year
• Food and beverage discounts
• Tuition reimbursement

The Role

Plan, solicit, book, and coordinate small group meetings and room sales to meet/exceed revenue & profit goals. Oversee the development and performance of all sales activities in assigned market. Identify objectives, strategies, and action plans to exceed revenue matrixes, gain market share, and grow new account business.

Essential responsibilities include:

• Responsible for the smooth operation of the sales office at all times.
• Monitor phones, voicemails, sales mailbox – all with same day 2-hour response time.
• Prepare collateral for site inspections, outside sales calls, and sales trips.
• Assist Sales Managers with rooming list entry and citywide audits as required.
• Enter, coordinate and follow up with sales reservations as needed.
• Assist with rooming list uploads as needed.
• Pull daily and weekly reports such as daily arrivals, activity reports, GRC report record and distribute.
• Take and distribute weekly sales meeting minutes and daily stand up notes.
• Maintain adequate inventory of office supplies; including sales collateral.
• Assist Director of Sales with month end extraction and assimilation of data for reports.
• Respond and represent sales manager(s) when out of the office.
• Distribute and file signed contracts.
• Daily reader boards and door cards.
• Update banquet menus, promos, and hotel info in all 3rd party platforms. Lanyon, Cvent, etc.
• Communicate to both, guests and fellow associates, professionally and positively.

Required knowledge, skills, and abilities include:

• Strong written and verbal communication to interact effectively with clients and internal teams.
• Excellent customer service skills to build and maintain strong client relationships
• Ability to manage multiple tasks, schedules, and client accounts accurately.
• Competence with general office software, CRM systems, and other sales-related programs.
• A mindset for sales, including identifying revenue opportunities like upselling or offering enhancements.

Physical demands include:

• Outside sales calls, servicing groups, site inspections, attending meetings, travel and community/industry functions
• Lift up to 10 lbs.(amenities when making sales calls, attending trade shows, etc.)
• Hotel tours, sales calls, trade shows

Please visit valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.