Guest Services Agent (AM Shift Full Or Part - time) - 106 Jefferson, Curio By Hilton

Guest Services Agent (AM Shift Full or Part-time) - 106 Jefferson, Curio by Hilton Hotel

106 Jefferson provides discerning travelers with the unique opportunity to experience authentic downtown Huntsville. Rooted in southern hospitality, the hotel is designed to reflect the pioneer spirit of the area that began during the space age and continues today.

A Curio Collection by Hilton hotel, 106 Jefferson is perfectly situated in Huntsville's Twickenham district, on the historic site of the former Huntsville hotel. The hotel features state-of-the-art fitness center with outdoor sundeck, flexible event spaces, popular Revivalist restaurant with private dining room and secluded outdoor terrace, a stunning rooftop lounge with indoor/outdoor seating showcases panoramic views under the stars. 115 deluxe guestrooms include 12 luxe suites offering spa like bathrooms and comfortable amenities.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for space and Huntsville, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk!

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

Essential Job Function:

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Desired Skills and Qualifications:

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Benefits Package:

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

Please visit valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.