Guest Services Agent

Guest Services Agent

Whether traveling for a ski trip, summer vacation, corporate meeting, or a romantic retreat The Holiday Inn Express and Suites Fraser - Winter Park Area, CO is the perfect getaway location.

Centrally located in the heart of the Rocky Mountains, only 67 miles from Denver rests Winter Park/Fraser Valley; Colorado's Favorite Playground. The hotel is near 3 golf courses, near 600 miles of trails, just 4 miles from Winter Park Resort, and within walking distance of local restaurants, the Fraser Amtrak Station, and shopping.

The hotel's spacious guest rooms feature breathtaking mountain views, mini-fridge/microwave and free WiFi. Other amenities include an indoor pool/spa, outdoor fire-pit, 24-hr laundry, and a state-of-art Fitness Center. Start the day off right and enjoy a complimentary Express Start™ breakfast bar and our Smart Roast™ coffee served daily.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of Colorado and mountain life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk!

Position: Guest Services Agent

Reports To: Guest Services Manager, Rooms Director

Company Overview: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

Position Profile: Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

Essential Job Function:

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Desired Skills and Qualifications:

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Benefits Package:

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.