Refund Operations Executive

Job Title

Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.

In recent years, we have experienced significant growth, expanding our services and global presence.

With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.

Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.

Role Overview

In this role, you will be responsible for providing tourists with comprehensive and high-standard support throughout the refund transaction process. Your approach will be tailored to individual requirements and specific cases to ensure a smooth and personalized experience. Maintaining a high level of client satisfaction is essential, as this interaction represents a key moment in the overall customer journey.

What You Will Do

• Deliver exceptional customer service aligned with Planet's standards of excellence.
• Assist travelers by explaining procedures, answering questions, and anticipating needs.
• Ensure VIP customers receive tailored and outstanding experience.
• Resolve conflicts professionally, always aiming for customer satisfaction.
• Process Planet Tax Free forms in compliance with local regulations and company guidelines.
• Handle refunds accurately and efficiently, ensuring a smooth experience for travelers.
• Manage cash responsibly and maintain secure money handling practices.
• Provide travelers with relevant information and support throughout the refund process.

Who You Are

• Min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury)
• Experience in cash handling and relevant procedures
• Fluency in written and spoken English
• Arabic, Russian, Chinese are mostly welcomed.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.