Operations Assistant

Operations Assistant

Welcome to Planet, where hospitality expertise merges seamlessly with cutting-edge technology! As a global leader in hotel management software and a world-class player in the payments industry, we are dedicated to delivering efficient solutions that enhance our customers' operations. Our suite of Property Management System (PMS) brands includes Protel On-Prem, Protel Cloud (formerly Protel Air), and Hotsoft from Hoist, all designed to meet the diverse needs of the hospitality industry.

At Planet, our cloud and on-premise solutions have been at the forefront of revolutionizing the hospitality industry for over 25 years. Whether it's enhancing front office operations, optimizing online sales, or providing role-specific apps for hotel managers and their teams, we continually raise the bar for excellence. Join us in shaping the future of hotel IT solutions, where your hotel experience meets a passion for technology!

We are seeking a detail-oriented and organized Operations Assistant to manage the end-to-end process of handling Tax Free forms and related customer service tasks. This role involves printing and shipping documentation, coordinating with partner stores and internal teams, handling customer inquiries, and ensuring accurate record-keeping using Salesforce. The ideal candidate is proactive, efficient, and able to multitask in a fast-paced environment.

What will you do:

• Tax Free Documentation Management - Process incoming orders from partner stores and print Tax Free forms,
• Shipping & Logistics - Schedule and dispatch shipments via the ACS courier platform, manage monthly receipt and redistribution of original Tax Free forms from the Poland-based processing team to merchants upon request.
• Verification & Support - act as the liaison for verifying Tax Free receipt information with partner stores, confirming transaction details such as purchase dates and amounts when needed.
• Customer Service - Handle incoming phone calls regarding order placements or inquiries related to the Tax Free service, maintain a professional and helpful demeanor in all communications.
• Data Management - Log all orders, calls, and relevant interactions in Salesforce to ensure accurate and up-to-date records.

Who you are:

• Previous experience in administrative support, operations, or customer service roles preferred.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite and familiarity with Salesforce or other CRM platforms.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and deadlines efficiently.
• Familiarity with shipping logistics and courier platforms (e.g., ACS) is a plus.
• Fluent in Greek and English.

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.