Merchant Support Assistant - ِarabic Speaker

Gold Souq Merchant Support Specialist

Strive for first contact resolution when dealing with all shoppers, merchants on a day-to-day basis in location

Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution.

To be the first line of contact for all registered retailers within the Gold Souq.

Ensuring the retailers have all the material to offer their service, including branding.

Conduct regular training in store for the sales teams

Act as coordinator for Marketing rollouts, joint Campaign rollouts, update communications

Act as point of contact for Gold Association – when needed.

1st line support to Merchants experiencing any issues

Assist in the onboarding of new merchants

Be fully familiar and understand authority level and ultimate accountability of this role.

Liaise regularly with Merchant Service Account Manager, Marketing Customer Service Manager, and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows.

To meet business needs, this role might also include other administrative tasks.

Cooperate with other departments of the company to ensure the processes are aligned

Participate in the Company's Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.

Microsoft Office (Excel, Word, PowerPoint)

Excellent Arabic and English language skills

Work well within a team as well as on their own initiative

Strong numeric skills

Strong organizational skills

Good communication and interpersonal skills

Quality focused with attention to detail

Ability to priorities work in order to meet deadlines

Bachelors Degree Graduate with up to 1-year experience in customer service.

Dynamic individual

Must be flexible to work in shifts

Driving License preferred

Comfortable working and enjoy luxury retail and international shopping trends.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.