Member Services & Facility Coordinator

Job Title

This position will assist with the supervision of the three Recreational Sports and Fitness facilities and coordinate and oversee front desk operations within these facilities. The Coordinator will hire, train and supervise the fitness center specialist student staff. This position is responsible for all front desk operations including but not limited to, check in software, equipment rental, pro-shop. This position will assist with all money handling.

Essential Functions

• Act as Manager on Duty. These duties include, but not limited to, supervision of the member services staff, fitness floor staff, lifeguards, and group exercise instructors; complete financial transactions for memberships and services; and serves as the overall point of contact for the facility.
• Direct the planning, coordination, and assessment of a comprehensive front line services program. This includes, but not limited to, inventory control, access control, and equipment rental.
• Hires, trains, schedules, supervises, and evaluates the fitness center specialist student staff. Provide training and staff meetings for all staff.
• Track and evaluate goods and services to assist with program planning and ensure member satisfaction
• Lead the coordination for all special events for the RecFit unit. This includes all large scale events such as Welcome Week activities, Late Night programs, large scale incentive-based programs and campus partner collaborations.

Supervisory Responsibility

• The Coordinator reports directly to the Assistant Director, Membership Services and Promotion.
• The incumbent will provide direction to the fitness center specialist student staff.

Position Type/Expected Hours of Work

• Full-Time.
• 35 hours per week.

Salary Range

• $26.37 - $27.47 per hour.

Required Education and Experience

• Bachelor's degree or equivalent in Physical Education, Kinesiology, Recreation Administration, Sports Management or related field or the equivalent in education, training, and/or experience.
• 1 - 3 years of relevant experience.
• Proficiency in Microsoft Office such as but not limited to Microsoft Word, Excel, and PowerPoint.
• Good interpersonal and communication skills required.
• American Red Cross CPR, AED, and First Aid certification required.

Preferred Education and Experience

• A Master's degree in Physical Education, Kinesiology, Recreation Administration, Sports Management, Higher Education, or related field preferred.
• 2 - 4 years of relevant experience.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.
• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.
• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

Equal Opportunity Statement

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.