HRL Office Assistant (student) (FWS)

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This position is available only to enrolled American University students.

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American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.

Housing Assignments Support

Time Type: Part time

FLSA Status: Non-Exempt

Job Description

The Office Assistant (OA) is a student staff member in Housing & Residence Life within the University's Division of Student Affairs. OAs play a critical role in providing high-level customer service, administrative support, and ensuring smooth daily office operations. This position fosters a welcoming experience for students, families, and campus partners.

Office Assistants report to the Housing Assignments team and collaborate with professional and student staff across Housing & Residence Life.

Essential Functions

• Serve as the first point of contact for students, families, and guests at the Housing & Residence Life office.
• Assist via phone, email, live chat, and in-person interactions, providing accurate information about housing policies, procedures, and campus resources.
• Support special projects, including organizing documents and reviewing HRL communication and websites.
• Monitor and respond to inquiries in a timely and professional manner.
• Assist with processing paperwork and administrative tasks.
• Support office events, meetings, and training sessions as needed.
• Perform other duties as assigned.

Position Type/Expected Hours of Work

• Part-time.
• Student.
• Active and current Federal Work Study award.
• Expected to work 10 - 20 hours per week.
• Office hours are 9:00 AM to 5:00 PM, Monday through Friday with potential for non-traditional hours.

Salary Range

• $17.95 per hour.

Required Education and Experience

• Must be enrolled as a student at American University.
• Maintain a cumulative GPA of 2.25 or higher.
• Demonstrate strong organizational, communication, problem-solving, and customer service skills.
• Exhibit professionalism, reliability, and confidentiality in handling sensitive information.

Other Details

• This position is available only to enrolled American University students.
• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• American University is an E-Verify employer.
• Visit American University employment and benefits.