After Sales Support Executive

After Sales Support Executive – Based in Marlow

Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where your problem-solving skills and attention to detail make a real impact? If so, we'd love to hear from you!

We're looking for a dedicated and professional After Sales Support Executive to join our UK Operations Team, within the After Sales Department, based at our Marlow office. This is a fantastic opportunity to be part of a dynamic team supporting customers across our diverse and exciting brands.

As part of working for TTi, we offer many exciting benefits! It's our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team.

• Free on-site parking at the office
• A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
• 25 days holiday + bank holidays
• Private Medical & Dental Insurance
• Group Life Assurance Benefits
• Annual Gym Allowance
• Discounted Milwaukee and Ryobi products
• Access to our TTi Benefits Hub which includes discounts with many high street retailers
• Support towards Eye Sight Tests for DSE use
• On-site 3rd party restaurant and coffee shop in our offices

As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.

What You'll Be Doing:

• Deliver a best-in-class customer support experience, always aiming for first-time resolution.
• Build and maintain strong relationships with service centre agents, dealers, and key stakeholders.
• Take full ownership of customer interactions, ensuring every touchpoint is handled with care.
• Authorise product collections and coordinate repairs under guarantee.
• Identify cost-effective opportunities and drive efficiency to support operational excellence.
• Support departmental projects from concept to delivery with a flexible, hands-on approach.
• Continuously improve your product knowledge and invest in your personal development.
• Be open to occasional travel across the UK and to customer sites for RMA inspections and warranty assessments.
• Carry out any ad hoc duties as required by your line manager.

What You'll Bring:

• Minimum 1 year of experience in customer service or sales support, with a proven ability to resolve customer inquiries.
• Strong problem-solving skills and the ability to deliver effective solutions quickly.
• Excellent time management and multitasking abilities.
• Clear and professional communication skills, both written and verbal.
• Experience using CRM systems and proficiency in Microsoft Office.
• High accuracy in data entry and strong analytical skills.
• Ability to build trust and manage key relationships across the business.
• A collaborative team player who can also work independently to support customers.

Apply now and become a valued part of our After Sales team!