After Sales Specialist

Specjalista Ds. Obsługi Posprzedażowej Klienta

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI's powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

This role will be responsible for supporting our distributors and end customers in the after-sales service of power tools. It is a key role for maintaining high-quality service that directly impacts customer satisfaction and strengthens our reputation as a premium power tool provider.

We work daily with brands Milwaukee, Ryobi, and AEG. We are looking for a communicative, accurate, and committed person who can easily find their way in a dynamic environment and is eager to take on new challenges.

If you learn quickly, can work independently and want to gain experience in an international corporation with a strong market position – join our After Sales team!

Key Responsibilities

• Providing after-sales support to customers and distribution partners (via email and phone)
• Providing information on service systems, order statuses, warranty terms, and technical support
• Handling warranty and paid claims and working closely with the technical, sales, and finance departments
• Managing claims in the CRM system and ensuring timely completion
• Solving product, logistics, and service issues
• Identifying recurring problems and proposing process improvements
• Supporting customers in correctly submitting orders, warranty terms, and product usage

Our Expectations

• Minimum 2 years of experience in customer service or after-sales support, preferably in the power tool, electronics, or related industry
• Ability to manage time and assigned tasks
• Excellent communication skills, customer satisfaction focus, and problem-solving abilities
• Quick learning and readiness to work in a diverse environment with multiple systems and brands
• Fluent in Polish and communicative knowledge of English

Preferred Qualifications

• Basic knowledge of power tools or similar technical products
• Ability to absorb and convey technical information to customers
• Experience with CRM systems, Microsoft Office, or SAP
• Experience working in a call center

We Offer

• A temporary contract with a real prospect of permanent employment
• Competitive salary
• Work in a team where you can count on cooperation and mutual support
• Opportunity to develop and acquire new skills
• Private medical care
• Cafeteria program (including Multisport card subsidy)
• Life insurance
• Pension program
• Lunch card
• Vacation benefits