Environmental Services Tech II

Patient Environment Specialist

The Patient Environment Specialist's main responsibility is to create and maintain a sanitary environment throughout JMCGH patient rooms that meet the standards and procedures set forth in the Environmental Services Department. Must provide an excellent customer/patient experience a minimum of three times a day using AIDET techniques and can execute scripting language specific to cleaning procedures and patient needs. Must be able to leave a remarkable impression of customer service to each and every patient. Individual will be responsible for the patient satisfaction initiatives of a 40 to 42 patient bed unit. Position is solely responsible for the results of HCAHPS initiatives and scores on their floor and adhering to all best practices to improve those patient satisfaction scores. Employee is subject to call back and overtime as required by the hospital.

Essential Job Functions:

• Champion of customer service initiatives, always striving to elevate service standard and consistent monitoring of patient feedback to seek opportunities for improvement and able to correct an unexpected opportunity.
• Work closely to collaborate with other peers on patient floors and branch out to diverse individuals within the unit such as nursing, directors and doctors, and food service department, while creating a positive impression before the patient.
• Responsible for performing the number of dismissal cleanings appropriate to his/her area, attend and participate in monthly employee meetings and weekly in service training sessions.
• Meeting hospital and departmental uniform and grooming standards while maintaining a neat, clean, and professional appearance and demeanor. Responsible for keys, pager, and uniform property of JMCGH.
• Must be able to effectively communicate expectations to patient while professionally engaging a patient in a manner that will promote warmth and security, utilizing eye contact, voice projection and smiling with every interaction.
• Using the AIDET process to build a relationship with your patient, helping your patient to understand what to expect from service. Responsible for maintaining the assigned equipment in clean conditions; maintaining work areas in a neat and clean state.
• Observing and reporting equipment, furniture, fixtures, and building malfunctions or deficiencies in a timely manner. Using own initiative to correct housekeeping discrepancies that are noticed without supervising direction.
• Keeping up to date with all logs including the detailed cleaning log. Capitalizes on tools such as flowers, ducks and tent cards as well as out of the room service cards to ensure the patient sees that their room is always being kept clean.
• Monitoring verbal and non-verbal cues to tailor to fit an approach with every patient. Responsible for 10 step cleaning process, (preparing and interacting with the patient, remove waste liners, high dust, disinfect horizontal and high touch surfaces, disinfect vertical surfaces, restrooms, dust mop floor, inspect work, damp mop floor, Interaction with patient.) Duties also include stocking of supplies, vacuuming and cleaning all furniture, spot clean all walls, polishing metal surfaces.
• Performs responsibilities as related to the safe disposal of all hazardous waste. Responsible for advanced preparations, due to ownership over assigned area, you are responsible for properly responding during any situation or other emergencies. Maintaining flexibility in work assignments and hours due to change in environment benefiting the hospital and all its patients.
• Responsible for all Service Recovery through the Have a Heart Program including documentation of incident and follow up with patient through their stay. Maintaining sound safety practices and conditions through good body mechanics and appropriate management of equipment and supplies. Meets departmental throughput standards through the proper use of tele tracking system. Responsible for filling in for the turn down service during peak census or vacations. Performs related responsibilities as required or directed.

Job Specifications:

• Education: High School Diploma or GED
• Licensure, Registration, Certification: Certification Basic Life Support
• Experience: Ability to perform cleaning procedures according to written guidelines as acquired through two weeks of on the job training in department. Customer service experience with direct customer contact
• Knowledge, Skills and Abilities: Trained in turned down service position. Ability to operate/use equipment provided by the department to facilitate the procedures performed. Ability to recognize when patients are in distress, through BLS training and alert Nursing when symptoms are present. Basic computer skills preferred. Must be able to handle multiple tasks in a fast paced environment without being easily distracted. Must be able to communicate with many different levels of hospital personnel. Compassionate for others. Observant with attention to detail. Customer Satisfaction. Trained in Service Recovery. Accommodating.

Nondiscrimination Notice Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.