Local Operations Analyst
Votre prochain défi : Assurer le bon fonctionnement du réseau d'acceptation Pluxee
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Pluxee Tunisie, leader on its market, is part of this group and operates on the local market with the same objective.
Your main mission will revolve around the following axes:
Monitoring the Pluxee acceptance terminal fleet
Preparation and installation of Pluxee acceptance terminals
Migration of Pluxee acceptance terminals to bank terminals in a cost reduction logic
Maintenance, monitoring of acceptance terminals, as well as processing and analysis of merchant complaints related to the card, in order to guarantee their satisfaction
Activation and tests on the card network to develop the network of acceptance terminals and update their data
Management of requests from affiliates with an acceptance terminal (rolls, breakdowns)
Inventory of acceptance terminals
Monthly monitoring of inactive acceptance terminals according to BVR, with arbitration on their withdrawal or not
Recovery of inactive or broken acceptance terminals
Any other ad-hoc mission assigned by the Merchant direction
Profile sought
You are a person on the field
You have a sense of contact and persuasion
You are dynamic, proactive, rigorous and organized
You master French and computer tools
Degree required:
Technician Bac +2 or equivalent
Professional experience:
2 to 4 years of experience in operations, payments, field or a similar function
Languages:
French mandatory
Required skills:
Customer orientation: establishes strong merchant relationships and provides merchant-centric solutions with a positive attitude
Excellent communication skills
Sense of contact and social intelligence
Assertiveness and proactivity
Perseverance for achieving results
Attention to detail
Ability to build effective teams
Inventory management
Logistics coordination
Time and priority management
Problem solving
Process improvement
To meet this challenge:
Video call or face-to-face with Khouloud Jouini
Video call or face-to-face with Sana Bouhaouel
Video call or face-to-face with Amina Bouhaha
Video call or face-to-face with Selma Messaoud
Your team:
Sana Bouhaouel Merchant Retention Supervisor & Amina Bouhaha Merchant Director
Location of residence: Tunis and surroundings Happy at work
- A job that makes sense: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to having a real impact on millions of lives. Our business model does not only benefit individuals, but also their communities, by supporting local businesses and economies.
- A great culture: People matter - a lot! You will be part of a multicultural team that evolves in harmony in a fast-paced and innovative environment. We respect and care for our colleagues in an authentic way, we promote well-being and work-life balance, new ideas and we have a lot of fun!
- A stimulating environment: Be yourself! At Pluxee, we are proud to embrace diversity and appreciate the uniqueness of our talents, promoting an inclusive workplace where all abilities are celebrated and equal opportunities for learning and development are a given.