Manager, Private Equity Fund Services– System Administrator And Onboarding Lead

Private Equity Fund Services (PEFS) – System Administrator And Onboarding Lead

The PEFS System Administrator And Onboarding Lead is responsible for overseeing, administering, and optimizing the platforms general ledger software, Private Capital Suite (fka "Investran"), and the corresponding investor portal, Digital Data Exchange (DX). As the system administrator, this individual will ensure certain system automations are set-up correctly, security protocols are being followed in maintaining and storing client data, user access is appropriately managed and will support tailored reporting needs across the fund administration practice. Additionally, this role will lead the "transitions" team, ensuring seamless client onboarding and the delivery of customized reporting solutions through the Investran and DX platforms.

This position will require regular interaction with clients, internal team members, vendors, and firm leadership. It also demands a strong understanding of Investran, private equity fund structures, project management skills, and the ability to translate client-specific reporting requirements into scalable solutions. This role could include direct oversight of transition team members, while serving as a resource for technical system support and onboarding strategy. Strong soft skills are essential, as the role involves frequent pivoting between system troubleshooting, client-facing responsibilities, internal team leadership, and, potentially, managing junior team members.

Additionally, this role will support business development efforts by contributing to prospect onboarding strategies and enhancing client satisfaction through customized reporting and efficient system implementation.

Key Responsibilities

Platform Administration & Optimization

• Manage system access, controls, data integrity, and reporting within Investran and DX
• Enforce security and SOC 1 compliance protocols
• Build custom reporting + support workflow automation and scalability improvements
• Act as SME and escalation point on platform functionality and technical issues

Client Onboarding & Transition Leadership

• Lead end-to-end onboarding and historical data migration
• Translate operating agreement terms into accurate set-ups (fees, waterfalls, etc.)
• Coordinate with internal teams to ensure accurate, efficient implementation

Stakeholder & Team Enablement

• Provide training, support, and guidance to team members
• Partner with leadership on system strategy and enhancements
• Maintain strong, responsive communication with clients and internal stakeholders

Risk, Controls & Innovation

• Maintain system SOC 1 control compliance
• Stay current on PE technology and emerging tech (APIs, AI enablement)
• Support business development and prospect onboarding strategy

Qualifications

• 7+ years' (relevant) experience in fund administration, accounting, or related field
• 3+ years' (relevant) experience in using Investran and DX – includes preferred experience with SSRS reports and excel macros
• Minimum of a bachelor's degree in accounting or related field
• Advanced degree (MBA or MSA) in accounting or related field is strongly preferred
• Certified Public Accountant (CPA) license is preferred
• Proficient in Microsoft Office Suite
• Project management experience and has track record of meeting deadlines
• Preferred experience with Investran Live and implementing two-way API integrations
• Preferred experience with Tableau reporting dashboards
• Experience with building AI agents is a bonus but is not required
• Experience with operating in a SOC 1 control environment
• Required skills include ability to multitask, time management, attention to detail, planning and problem solving
• Ability to communicate and interact professionally and effectively through written and oral communication with internal and external stakeholders
• Ability to work in a fast-paced environment and handle/manage multiple team and individual priorities and deadlines