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Account Services Specialist
Support benefits enrollment and resolve participant claims efficiently
Clarks Summit, Pennsylvania, United States
Junior
yesterday
Baker Tilly
A global network of independent accounting and business advisory firms providing audit, tax, and consultancy services.
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Job Title
Account Services Specialist
Responsibilities
The Account Services Specialist is responsible for providing administrative and client service support on a variety of client benefits administration initiatives, such as:
- Entering reimbursement account claim data to benefits system
- Answering participant telephone inquiries
- Supporting participant email/ticket inquiries
- Serving as an escalation contact for contact center agents
- Analyzing participant claims submissions
- Reviewing and closing open participant cases
- Coordinating enrollment and inquiries with client partners
- Occasional travel to client site
Qualifications
- A successful candidate will have 1-3 years of experience in the customer service, data processing, human resources or insurance-related fields. Bachelor's degree preferred
- Proficiency with MS Office programs. particularly Excel, Word and Outlook
- Excellent customer service skills are required, as the position will interface with consumers and external clients
- Strong organizational and communications abilities are critical to success in this position, as team members are expected to manage multiple priorities and work with a moderate amount of supervision and interface directly with clients
- A valid driver's license is required
About Baker Tilly
A global network of independent accounting and business advisory firms providing audit, tax, and consultancy services.