Operations Manager (live Well Programs And Enhanced Screenings)

Operations Manager

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We're committed to creating a workplace where everyone can thrive, and we're proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Opportunity

Medcan is seeking an Operations Manager (Live Well Programs and Enhanced Screenings) to lead and optimize the delivery of Medcan's many Live Well Programs. This role oversees nursing and non-nursing teams within the Client Care Centre, ensuring exceptional client care, operational efficiency, and compliance with regulatory standards.

This is a hybrid opportunity scheduled Monday - Friday during regular clinic hours of 9am - 5:30pm. The hybrid need will fluctuate based on the needs of the team.

Our downtown Toronto clinic is conveniently located at 150 York St., which is nearby St. Andrew station or a 10-minute walk from Union Station!

Why You'll Love Working Here:

• Coffee and Snacks: Keep your energy up with our delicious onsite offerings.
• Staff Perks: Access to wellness programs like fitness training and other discounted Medcan services and products.
• Engaging Work Environment: Join a team that values collaboration, creativity, and continuous improvement.
• Recognition: We celebrate our employees' contributions through manager recognition and AwardCo prizes.
• Career Growth Opportunities: We believe in nurturing talent and providing opportunities for professional development and career advancement.

What You'll Do:

• Manage day-to-day operations and team performance.
• Monitor workload and performance volumes to identify gaps and optimize operations.
• Prioritize decisions based on client care needs and safety, ensuring workflows aligns with policies, procedures and regulatory standards.
• Collaborate with Talent Acquisition for recruitment, onboarding, and orientation of new staff.
• Conduct performance reviews, coach team members and manage performance issues in collaboration with Human Resources.
• Foster a collaborative, high-performing team culture.
• Handle client escalations and support staff in challenging situations.
• Partner with clinical leaders and product teams to launch new programs.
• Promote evidence-based practice and maintain nursing competency standards.
• Address safety concerns promptly and escalate serious incidents.

What You'll Need:

• Degree in Healthcare and/or equivalent experience in the industry (Masters in Health Administration or BScN considered an asset)
• 2–5 years leadership/management in healthcare or relevant industry
• Strong communication, organizational, multi-tasking and interpersonal skills.
• Proficiency in MS Office.
• Experience with Accuro EMR and/or SalesForce an asset
• Ability to work independently and within a multidisciplinary team.

Ready to Apply? If you're ready to make a difference and be part of a company that truly cares about its people, we'd love to hear from you! Apply today and let's inspire wellness together.

Diversity, Equity and Accessibility: Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.