Manager, Clinic Services (AHA Nursing + CYA)

Manager, Clinic Services

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We're committed to creating a workplace where everyone can thrive, and we're proud to support over 1,500 businesses across Canada with our health and wellness solutions.

The Role

Medcan is recruiting for a Manager, Clinic Services, to join the team. The ideal candidate is a Registered Nurse with experience in a similar nursing role, exceptional communication, and previous leadership/mid-management experience. The role oversees the day-to-day operations of the Annual Health Assessment and Child and Youth Clinics. The Manager, Clinic Services, will work collaboratively with Manager colleagues and inter-professional care team members to optimize clinic services by promoting evidence-based practice, continuous quality improvement and innovation, healthy safe work environment, and compliance with all legislative requirements.

The Accountabilities

• Oversee day-to-day operations and performance of onsite nursing and non-nursing staff within the Annual Health Assessment (AHA) and Child & Youth Assessment (CYA) clinics.
• Continuously assess clinic volumes, client needs, and resource availability to identify gaps and optimize operations.
• Prioritize decisions based on client care needs and safety, ensuring workflows align with policies, procedures, and regulatory standards.
• Lead recruitment, onboarding, and orientation of new staff; identify and address training and development needs.
• Conduct performance reviews, coach team members, and manage performance issues in collaboration with Human Resources.
• Foster a high-performing, collaborative team culture that emphasizes continuous learning, innovation, and clinical excellence.
• Support staff in de-escalating and resolving challenging client interactions; manage escalations professionally to enhance client satisfaction and loyalty.
• Collaborate with Product Teams, Clinical Directors, physicians, and other stakeholders to develop and implement new programs and services.
• Provide clinical leadership by promoting evidence-based practices and maintaining nursing competency standards.
• Develop, review and revise standards of practice, policies and procedures in accordance with the College of Nurses of Ontario.
• Monitor adherence to policies and procedures and take prompt action to address safety concerns or incidents, including documentation and reporting in accordance with legislation and regulatory requirements.
• Escalate serious concerns or safety incidents to the designated Director in a timely manner.
• Provide support within the range of hours that the business is open (currently Monday to Saturday 6:30am to 7:00 pm)

The Requirements

• BScN, in good standing with the College of Nurses of Ontario
• 3-5 years leadership/management experience in a health care organization.
• 4+ years nursing experience
• Current CPR/BCLS certification
• Superior verbal and written communication skills
• Proficiency with MS Office
• Great organization and time management skills
• Ability to function independently and as a part of the multidisciplinary team
• Excellent interpersonal skills with demonstrated ability to work collaboratively
• Support occasional onsite Saturday Manager on Duty role
• Work onsite (5 days a week with occasional remote day)

This role will be reporting to Senior Manager, Clinic Services.

Ready to apply? If you're ready to make a difference and be part of a company that truly cares about its people, we'd love to hear from you! Apply today and let's inspire wellness together.

Diversity, Equity and Accessibility: Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.