Residence Service Staff

Residential Services Coordinator

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Residential Services:

• Greet residence/guest room visitor
• Handle daily mail distribution process
• Get approval from Operations Coordinator to permitting parents visiting the boarders' room and monitor the visiting hour
• Ensure required forms are completed by visiting parents (e.g. identifaction, required forms to be completed)
• Handle the request for Game Room usage
• Equipment shall be kept by Residence Services Staffs
• Ensure boarders records in the log book (before and after borrowing)
• Ensure the equipments permanently located in Games Room and equipment borrowed are completely return in good condition
• Daily up-date room availability status
• Handle room management and reservation

Information & Complaint Services Management:

• Respond to various complains from residence / guest room visitors
• Communicate courteously with customers by telephone, email, letter and face to face
• Provide information and advice to customers according services guidelines in the hall of residence
• Provide announcement and up dated information to residence via letters, pin board
• Distribute complains to respective area and provide final status information to related customer

Administrative Duties:

• File report on various violation or irregularities (i.e., missing keys, money, guest's belongings, etc.)
• Keep accurate records of discussions or correspondence with residence/guest room visitors
• Arrange activity report to coordinator

Improvement Contribution:

• Suggest input and further improvement for the complaint management services enhancement

Other duties:

• Carry out any additional task assigned by the supervisor

General Requirement:

• Minimum Diploma Degree (D3) preferably from any major
• No working experience

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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