Business Data Maintenance Engineer - Remote Eligible

Job Title

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Job Description

Working at the headquarters of one of the main on-line players of the on-line distribution of travel experiences, the applicant will support the operation teams (of all regions). You will work in a leading travel industry company within a challenging technology environment supporting our business operations processing more than 50,000 requests per second that are answered in less than 1 second. The company's focus is the B2B world, especially around hotels, connecting our suppliers with our customers by building and evolving an efficient and frictionless tech-platform. Besides the focus on hotels, the business lines of b2b2c, activities, transfers and cruises complete our portfolio. In terms of ways of working, this is achieved through a product-oriented organization, agile methodologies such as Scrum, focusing on fast delivery cycles being able to continuously deliver and deploy our software and platform improvements in small product increments. The portfolio of the company is one of the largest in the industry. You will be participating in the main Business Processes of HBX as responsible to carry out the technical actions needed to ensure that Our Business Domains have the data correct and updated in case that Our Business needs to apply massive actions.

Accountabilities and Responsibilities

• Management, monitoring and reviewing of improvements, incidents, requests, or doubts sent by the Hotelbeds Regions and functional areas.
• Testing of the improvements and projects to be implemented in the system before they go Live.
• Creation and update of technical manuals.
• Champion a culture of collaboration, innovation, and continuous improvement within the team. Encourage knowledge sharing, promote learning opportunities, and foster an environment that embraces experimentation and creative problem-solving.
• Participate in discussions and decision-making processes regarding the overall technology platform architecture and direction.

Position Dimensions

• Customer numbers (if applicable): The internal customers of the technology support team are all internal departments as the support team provides service to all business units in the Group.
• Geographical scope: The role is globally responsible for the HBX Group support capabilities in the scope of the Technology Operations, providing worldwide service from a support perspective. As the function is served worldwide, team is working remotely across Spain and expanding worldwide when possible or needed.
• Financial target: The technology platform budget sits one level higher and holds besides licenses and other services, the infrastructure related budget in terms of public cloud infrastructure (approx. 10M/y at overall Technology Platform level). The Technology Platform provides and handles the underlying infrastructure on which all Hotelbeds applications run, which include internal and external facing applications, where internal applications support our team worldwide of 3,000 to 4,000 employees, while the external facing applications support the sales process of more than 85,000 bookings per day equivalent to more than 30M TTV per day. 1 hour of Technology Platform outage could impact TTV by more than 1M€. The ICC team provides monitoring and incident management support in 24x7 ensuring any event that could become a threat to the platform stability is detected on time and managed correctly to ensure its handled with the minimum possible impact, if these monitoring services are not available the Hotelbeds platform would be in risk as any issue would not be detected.
• Level of contribution to above Target: The technology support team provides the needed support capabilities needed to maintain healthy all Hotelbeds critical applications and services, both internally and to our customers and suppliers.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.