Coordinator, Academic Services

Student Success Coach

To provide support to a caseload of 60 first-generation, low-income students and/or students with disabilities to ensure retention and graduation. Responsibilities include delivering one-on-one support for academic, social and financial challenges and goals, managing individualized success plans, serving as ombudsperson with other campus offices as needed, and supporting program activities.

Responsibilities include:

• 25% Academic Advising
• Advise in areas of course selection, choosing a major, course registration and degree planning.
• Monitor and support students' academic progress. Assist students on probation with development of an academic improvement plan.
• Assist students with interpreting degree audits and plans, understanding degree requirements, as well as college policies such as account holds.
• Understand, interpret and implement academic policies and procedures in all aspects of job performance. Assist students with disqualification appeals.

• 20% Financial Aid Counseling & Financial Guidance
• Assist students in filing the FAFSA and applying for FLC and external scholarships/grants. Ensure students understand renewal requirements for aid.
• Understand and interpret the general operations of the financial aid process and help students ensure applications are complete.
• Understand and interpret the Satisfactory Academic Progress requirements; assist students with the appeals process.
• Monitor student bills and advise them on payment policies and options.
• Advise in areas of financial literacy and resource options.

• 25% Academic Success Coach
• Monitor progress of caseload with regular check-ins and proactive outreach.
• Assist students in developing self-efficacy by identifying and overcoming obstacles impeding their success; help develop time management and organizational skills; motivate students to take ownership of their success.
• Help students develop and implement learning strategies and study skills specific to the college culture and expectations.
• Refer students to other resources with warm hand-offs and assistance in problem solving.

• 20% Personal Support
• Assist students with problem solving and crisis intervention. Make appropriate referrals.
• Serve as informal and neutral ombudsperson to assist students with issues and concerns.
• Provide emotional support and realistic encouragement, prioritizing the student's needs and goals.

• 5% Graduate School Guidance and Career Counseling
• Assist students in the research of, and application to, graduate programs.
• Assist students in the research and pursuit of career options in coordination with FLC's Career Services Center.
• Make referrals to appropriate campus and community resources.

• 5% Other Duties and Office Support
• Assist in participant recruitment.
• Data-entry into TRIO Blumen database for all student contacts, communications and outreach.
• When required, perform front-desk duties (answering the phone, greeting visitors, making appointments for students, helping students with computer lab/copying/fax/lending library needs.)
• Facilitate a culture of inclusion and professionalism that fosters student success.
• Collaborate and coordinate with other programs and committees on campus that serve program eligible students.
• Perform other duties as assigned.

Position must:

• Understand and utilize the following databases: Blumen (TRIO), Workday, MS Teams, MS Outlook, FLC Course Catalog, Slate, and Canvas.
• Demonstrate a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities.
• Engage in professional development that enhances direct student service delivery.
• Maintain knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.
• Produce and remediate digitally accessible materials in accordance with FLC standards.

Work requires extensive knowledge of the FLC course catalog and course offerings, academic policies and procedures, financial aid/billing policies and procedures, and is predominantly intellectual and professional in character.

Position must frequently exercise their own discretion and judgement.

Work is highly conceptual and requires a high degree of originality, creativity, and sensitivity to social cues, emotional intelligence and cultural nuance.

Required Education, Specialized Skills and Experience:

• Bachelor's degree in a Science, Technology, Engineering, or Math (STEM) major, Social Science, Psychology, Education or related field, with coursework completed in the STEM disciplines.
• Two years experience in an educational setting providing academic advising, financial aid advising, career guidance, counseling, coaching, or related experience.
• Two years experience providing advising services to students from low income, first generation backgrounds, and/or to students with disabilities.
• Two years experience implementing services, data collection, or similar procedures and/or promoting student retention in similar programs.
• Familiarity with MS Office programs such as Word and Outlook.
• Demonstrated effective written, oral, and intercultural communication skills.
• Demonstrated effective collaborative and administrative skills.
• Demonstrated commitment to—and appreciation for—socioeconomic, cultural, ethnic, and individual differences.

Preferred Education, Specialized Skills and Experience:

• Prior experience working with TRIO programs or other programs serving marginalized and underrepresented populations.
• Familiarity with the FLC college system, Banner, Blumen, and WebOPUS programs.
• Background similar to that of TRIO students: low-income, first-generation college, or having a disability.

Reports To / Supervisory Responsibility:

This position reports to the TRIO STEM3 director. Student employees may report to this position.

Work Environment:

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Travel:

Less than 5% of travel is required for this position.

FLSA Status/ Position Type/Expected Hours of Work:

• Exempt/Administrative Professional
• Full Time, 1.0 FTE
• Temporary due to grant funding
• 12 months (September through August)
• 40 hours per week, Monday through Friday, some evenings and weekends may be required

Compensation:

The hourly rate for this position is $21.94 /hour, plus a comprehensive benefits package.

Application Process:

A complete application packet includes:

• Cover letter addressing interest and qualifications for the position
• Resume
• Names and contact information for three current, professional references

Applicant materials received by 11:59 PM on September 21, 2025, will receive full consideration.

The successful candidate will be required to submit original, official college transcripts, and pass a background check.