Customer Service Agent I - shop

Driveway Customer Service Agent I - Shop

The Customer Service Agent I - Shop is responsible for handling customer inquiries related to our Driveway "Shop" operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

The Customer Service Agent I - Shop reports to the Shop Supervisor.

Responsibilities

• Customer Concierge:
  • Answers questions and helps move the digital transaction process forward
  • Communicate effectively with customers through chat, phone, and email
  • Single point of contact for the customer throughout the transaction
  • Presents financing terms
  • Presents protection products (ex: Extended warranties)
  • Collects down payment, Driver's License, Proof of Insurance, Proof of Income
  • Communicates paperwork and logistic timelines
• Maintain activity log
• Other duties as assigned

Skills and Qualifications

• Strong attention to detail
• Excellent communication skills
• Time management
• Sense of urgency
• Active listening skills
• Critical thinking

Competencies

• Does the right thing, takes action and adapts to change
• Self-motivates, believes in accountability, focuses on results, makes plans and follows through
• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
• Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

Note: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.