AV & EUS Support Engineer

Our Purpose Is To Make It Easy For People To Save And Invest For A Better Future

We are looking for great people to join us, so please come and invest in your future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

About The Role

Hargreaves Lansdown is undergoing a technology transformation. As part of this journey, we are looking for an associate level engineer with some experience in supporting AV and End User systems; someone who enjoys working with a variety of technologies and wishes to further their career by helping us achieve HL's mission.

What You'll Be Doing

1. Co-leading on the troubleshooting and resolution of technical issues related to audio-visual system & services.
2. Setup and supporting key high-profile meetings for the senior management.
3. Working with stakeholders to understand their audio-visual needs and delivering changes according to the business needs.
4. Providing support to end-users on the use of audio-visual equipment and software.
5. Creating and maintaining technical documentation and end-user guides.
6. Ensuring that all work adheres to industry standards and safety regulations.
7. Researching and staying up to date with the latest audio-visual technologies, trends, and best practices.
8. AV will be the priority part of the role to End User Support.
9. Troubleshooting and resolution of technical issues related to all end user hardware and software, including Windows and Mac.
10. Lead and champion the asset management life cycle.
11. Adhering to the joiner, mover and leaver process, ensure colleagues have the required end user devices prior to their start date.

About You

• Experience in an AV support role (1st & 2nd line)
• Strong knowledge of AV solutions & systems (MS Teams environment preferred)
• Working knowledge of Microsoft 365 and collaboration tools
• Knowledge of Windows 11 operating system
• Able to resolve issues or come up with a workaround while under pressure.
• Flexible and adaptable when dealing with changing requirements and priorities.
• Excellent communication skills, customer focused and a positive attitude.
• Ability to plan, prioritise and complete your own work.
• Contribute/lead on AV projects.

Desirable Technologies

• Microsoft 365
• Azure AD
• Microsoft collaboration tools
• Apple OSX + iOS
• Experience of using IT Ticket systems (Service Now preferred)
• Remote configuration & support tools
• Basic networking skills

Interview Process

One stage interview in our Bristol office.

Working Schedule

We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday, onsite in the Bristol office. Occasional out of hours work for upgrades, incidents and fixes is expected.

Why Us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's On Offer?

• Discretionary annual bonus and annual pay review
• 25 days holiday plus bank holidays and 1-day additional Christmas closure
• Option to purchase an additional 5 days holiday available to select during our annual benefits window, in November each year
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Income Protection and Life insurance (4 x salary core level of cover)
• Private medical insurance
• Health care cash plans - including optical, dental, and out patient care
• Health screening programme
• Help@hand - confidential support including mental health counselling and remote GP
• Wellhub - unlimited access to fitness provider's and wellness coach sessions
• Variety of travel to work schemes with bike storage and shower facilities
• Inhouse barista and deli serving subsidised coffee and sandwiches
• Two paid volunteering days per year

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.