Office Assistant VI: Student Disability Services

Office Assistant Vi: Student Disability Services

The Office Assistant Vi provides administrative and clerical support for the Student Disability Services (SDS) office, which is responsible for overseeing accommodations and services for students with disabilities, including: Health, Hearing, Vision, Psychiatric, Physical, Mobility, Learning Disabilities, Temporary, and AD/HD. The Office Assistant Vi works under minimal supervision and provides comprehensive administrative support for the Assistant Director of SDS and the SDS program, including resolving the most complex operating problems. The Office Assistant Vi reports to the Assistant Director of Student Disability Services.

Office Duties

• Oversees and provides office reception (e.g. answers phones, greets and problem solves with University students, staff, faculty, parents and other office visitors, and directs inquiries to various campus resources for assistance)
• Gathers and organizes initial demographic, academic, and disability-related information and documentation for students inquiring about services provided through SDS
• Performs general office duties (e.g. submitting, maintaining, and managing office supplies, processing invoices, and developing/distributing appropriate information to students)
• Assists with the monitoring and tracking of office expenses (e.g., student salaries, office supplies, assistive technology purchases, independent contractor expenses, processing invoices, etc.)
• Provides administrative and clerical support to the SDS program (e.g. maintains student database and SDS student data, does file maintenance, and generates communications)
• Monitors and maintains the SDS general email account
• Acts as the Gleeson Library Building Marshall. Duties include updating department safety and emergency procedures/preparedness, checking safety equipment (AED), and attending Building Marshall trainings

SDS Support

• Provides administrative and clerical support to the Directors of SDS (e.g. schedules appointments/meetings, takes meeting notes, answers phone calls/inquiries on behalf of Directors)
• Meets with incoming, prospective students and families to triage their needs and answer their questions regarding Student Disability Services, as well as general questions about USF
• Provides on-going training to SDS students/faculty/staff on how to use and access the SDS database for requesting services & accommodations (e.g. scheduling exams, submitting testing contracts, submitting alternative format requests, etc.)
• Assists with hiring, training, scheduling, supervising, and monitoring of SDS student assistants
• Coordinates exam proctoring and implements exam accommodations based on departmentally determined accommodations (e.g. scheduling/proctoring exams, maintaining exam security, assists with coordinating final exams)
• Assists with the management and implementation of captioning videos for the D/deaf & Hard of Hearing Students
• Coordinates hiring and scheduling duties for sign language interpreters and real time captioners for D/deaf & Hard of Hearing students (e.g. managing contingent workers through OneCard, providing prep materials, assisting with onboarding, facilitating One Card access, etc.)
• Coordinates adaptive/alternative media accommodations and other complex technology (e.g. converting course documents into alternate formats, installing assistive technology, working with vendors, and maintaining university licenses to technology, etc.)
• Develops and maintains contact with vendors and alternative media companies to anticipate future needs and changes
• Assists SDS and disability specialists in working with the Public Safety and Facilities Management offices to ensure campus accessibility for disabled students (e.g., helps monitor transportation services, elevator and lift maintenance, and furniture requests)
• Represents SDS and USF during on-campus resource fairs or Campus Visit days and acts as SDS office liaison with outside vendors and other departments on campus
• Edits and maintains the SDS website; coordinates with Web Services for assistance with this as needed
• Executes the implementation of accommodations as is consistent with the university mission and the Americans with Disabilities Act
• Resolves conflicts and concerns as they arise in the absence of supervisors
• Performs other duties as assigned

Minimum Qualifications

• Post high school education preferred
• Training or experience equivalent to four years of increasingly responsible work experience or related education
• Excellent customer service skills
• Excellent skills in oral and written communication
• Flexibility and openness to working with individuals with diverse communication and work styles
• Sensitivity to a wide variety of student issues (e.g. disability-related, crises, etc.)
• Experience organizing administrative systems
• Experience with data entry, and word processing
• Excellent computer skills; proficiency in Adobe Acrobat, Microsoft Access and MS Word and PowerPoint in both PC and Macintosh environments
• Basis MS Excel and spreadsheet experience required
• Ability to handle multiple tasks and to work in a dynamic office setting required
• Ability to work well independently and within a team
• Strong customer service orientation

Additional Knowledge, Skills, and Abilities

• Able to work some evenings and weekends
• A commitment to Affirmative Action goals
• Understanding of and commitment to USF's Vision, Mission and Values to perform non-routine assignments and handle problems and deviations in accordance with established instructions, guidelines, or program goals
• Commitment to Jesuit Catholic values in creating a learning atmosphere that nurtures among students the faith that does justice
• In-depth understanding of University operations

Full-Time/Part-Time: Full time

Pay Rate: Hourly

Salary Range: $32.28/hour starting wage with a 5% increase after the successful completion of probationary period