Product Support Manager
David Lloyd Clubs
Product Support Manager
Would you like to join Europe's leading premium health and wellness group?
Our team members are the ambassadors of our business and we are on the look out for a passionate Product Support Manager to join our team!
Your role will be to lead, guide and support activities/fitness/wellness product rollouts across the DL estate, focusing primarily on new openings, acquisitions, and capex investment clubs.
You will take ownership of product integration into new openings, acquisitions, and capex investment clubs, with a focus on overall project management, operations and systems training, ways of working, team member recruitment, team member inductions, product preparation, and product launch.
You will deliver training and support via Teams and face to face, ensuring positive and proactive team member engagement is at the heart of what we do and create relevant action plans to support with opportunities and risks, with our focus being on member experience, member usage, and commercial growth.
Our team members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on swimming, tennis lessons, and personal training.
- Opportunities for career advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
- Experience in training or operational leadership, ideally within fitness, hospitality, leisure, or a similar service-led sector
- Excellent communication and presentation skills, with confidence delivering training both face-to-face and virtually
- A passion for member experience, with an understanding of how great products and well-trained teams drive engagement and commercial performance
- Strong project management skills, with the ability to coordinate multiple workstreams, stakeholders, and deadlines across different club sites
Join us and help us create a thriving and inclusive culture. Together, we're more than a club!