Field Service Technician Madrid

Field Service Technician

Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations. Madrid Area

Your Tasks

• Preventative & corrective maintenance of Kardex systems & solutions

  Complete jobs in a timely manner according to set quality standards

  Customer training (Operator, Health & Safety, Maintenance etc.)

  Generate leads

  Administrative management tasks (reporting, personal spare parts inventory, etc.)

  Provide remote diagnostics (via phone or remote connection)

  On-call service to customers

  PLC troubleshooting & diagnostics

  Basic Software troubleshooting

  Understand, promote and advise on Kardex Remstar products and services

  Adhere to local Health and safety regulations

  Positively represent the company with all external & internal stakeholders

  Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities

  Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture

  Support the growth of Kardex Remstar by promoting a positive and professional image of our business at all times

  Act as a trusted advisor

Your Profile

• Good general standard of education

  Mechanic/ Electronic / Electrical degree / training

  CompTIA A+ of similar experience

  Experience in field customer service

  Familiar with diagnostic methods

  Basic computer skills

  Technical / mechanical / electronic experience

  Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP

  Experience in industrial communication (Field bus, Ethernet, etc.)

  Experience with onsite health and safety

  Excellent communication skills

  Customer oriented

  Confident, strong assertive team player

  Good interpersonal skills

  Ambitious and looking for growth

  Willingness to travel

  Service minded

  English language CEFR Level B1 (intermediate), senior Level B2 (upper intermediate)

  German/other languages are valued

  Local language proficiency

  Mechanic / Electronic Training

  Familiar with diagnostic methods / Methodological skills

  Basic computer skills

  PLC troubleshooting

  Electrical & Electronic troubleshooting

  Basic software programming knowledge

  Logistics knowledge/ experience is a plus

  Ability to work at height

  Willingness to travel

  Car license