Director Home Installation Services

Director Of Home Installation Services

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

Position Overview

We are seeking an experienced and motivated Director of Home Installation Services to lead and grow our installation division. This role combines strategic leadership with hands-on operational oversight, managing everything from P&L performance to subcontractor relationships and field execution. The Director will oversee kitchen installations, carpentry, and countertops, ensuring projects are completed profitably, safely, and to the highest standards of quality and customer satisfaction.

Key Responsibilities

Own full P&L responsibility, including budgeting, forecasting, and financial performance.

Oversee all aspects of installation operations, from scheduling and planning to final delivery.

Build and maintain strong subcontractor and trade relationships; negotiate contracts and enforce performance standards.

Recruit, train, and develop staff, including project managers, supervisors, and installers.

Partner with sales and design teams to ensure installation readiness and customer expectations are met.

Implement processes and tools to improve efficiency, reduce costs, and scale operations effectively.

Ensure compliance with building codes, permits, safety standards, and company quality guidelines.

Act as a problem-solver and escalation point for field challenges, keeping projects on track.

Performance Metrics / KPIs

Cycle Time: Reduce average project duration and increase on-time completion rates.

Gross Margin: Maintain or exceed target margins across installation projects.

Customer Experience: Improve and sustain high Voice of the Customer (VOC) scores, including post-install satisfaction surveys and repeat/referral business.

Budget & Forecast Accuracy: Demonstrated ability to plan and manage budgets and resources.

Compliance: Maintain full compliance with local building codes and DOL employee/subcontractor guidelines.

Employee Engagement & Retention: Build a stable, skilled workforce with low turnover and strong employee satisfaction.

Subcontractor Performance: Ensure trade partners meet quality, schedule, and cost targets consistently.

Skills & Competencies

Ability to convincingly and inspirationally convey strategy, strategic plans, company goals and company positioning to internal and external audiences.

Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others.

Strong communication skills, including written communication.

Strong influencing and problem-solving skills, with strong attention to detail and high intellectual curiosity.

Ability to work under pressure and adhere to deadlines with good organizational skills and ability to handle a high work volume.

Forward-thinking in implementing tools and techniques to improve analytics, driving better business decisions.

Self-motivated positive team player.

Demonstrated ability to plan and manage budgets and resources.

Strong problem-solving and analytical skills, with the ability to make sound decisions based on data and analysis.

Knowledge of construction industry trends, standards, and regulations.

Qualifications

8+ years of leadership experience in construction, remodeling, or home improvement installation.

Proven success managing budgets and P&L, with the ability to drive profitability.

Strong understanding of trades and installation practices. (Full Kitchen Remodels experience preferred)

Experience managing subcontractor networks and field crews.

Demonstrated ability to hire, lead, and inspire high-performing teams.

Excellent organizational, planning, and communication skills.

Bachelor's degree in Construction Management, Business Administration, or related field preferred; equivalent experience considered.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.