Group IT Operations And Support Analyst

Job Description

Life at Fulton Hogan is about making the most of the opportunities, taking responsibility, having a crack, being accountable and making it happen. We live by our REAL values – Respect, Energy & Effort, Attitude, Leadership – and we demonstrate these through the good work we do, every day, as one team.

In this role you will be part of a team supporting Fulton Hogan in data driven decision making. You will play an integral role in the daily management and administration of our Data and Analytics Solutions, both on-premises and in Azure, across New Zealand and Australia. This will require you to work flexible hours to ensure customers are supported across both countries. This is a fixed-term role covering a secondment until 6 July 2026.

In addition to the above you will:

• Carry out operational activities and support for Fulton Hogan's Data and Analytics environments.
• Management of Fulton Hogan's Data and Analytics ITSM queue.
• Management and resolution of customer queries.
• Identification of opportunities to improve and streamline operations and support activities.
• Maintenance of daily checks.
• Oversee and carry out the monitoring and support of pipeline processes and environments.
• Adhere to best practices for source control and release management standards.
• Carry out the administration and maintenance of the security model, Power BI environments.
• Daily recon of Finance, People and Sales data

At Fulton Hogan, we genuinely care about the wellbeing of our people and giving them the tools and opportunities they need to succeed and grow with us.

Good Work equals Good Benefits

• Medical insurance for you and your whānau.
• Life insurance.
• KiwiSaver employer contributions after service milestones up to 7%.
• Fuel discount card.
• Parental leave top-up payment with additional return to work support.
• Family scholarships.
• Ongoing training and development, career growth and progression opportunities.
• Great discounts at a wide range of retailers.

We're looking for someone with:

• A relevant tertiary qualification
• Microsoft BI certification (desirable)
• Minimum of 2 years work experience is a similar role, using Microsoft BI stack, and supporting Data and Analytics solutions in a complex organisation.
• Strong analytical, critical thinking and proven troubleshooting skills.
• Excellent communication (both verbal and written).
• Work experience with a modern data platform (Databricks/Snowflakes (desirable))

Additional, experience with the following will be highly desirable:

• Data platform monitoring and administration (including SQL Server and SSIS – intermediate level)
• Release management and pipelines
• Documentation using Confluence or similar platforms
• Experience with database technologies such as Azure Analysis Services and DAX
• Business Intelligence tools, particularly Power BI
• Use of project management and collaboration tools (JIRA, GIT, or similar)
• Exposure to ERP systems (e.g., JDE or comparable)
• Direct collaboration with customers and software engineers

Creating, Connecting and caring for the community

Our people regularly donate their time to local causes and initiatives, while at a regional and national level we provide financial support, skills and resources to a wide range of organisations that are strengthening our communities. Our focus aims to also reduce our impact on the environment, and regenerate healthy new ecosystems. We look to partner with others to lift the standards of our industry and show customers lower-impact, sustainable ways of delivering infrastructure.

Applications close on 29 October 2025. Applications will be reviewed and shortlisted as we receive them and the advert may be closed early. Applications must be submitted through our portal. Applications submitted via email will not be considered.

Candidates must have legal rights to work in New Zealand.

All successful candidates must under-go and pass a pre-employment medical and drug screen.

We celebrate and embrace diversity across our business and are committed to equal employment opportunities. We believe in the value that diversity brings to our team and people who share our REAL values are encouraged to apply.