Bilingual Customer Service Representative

Bilingual (English/French) Customer Service Representative

Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovation in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide.

Working at Essity is more than a career, it is where you will play your part in a better future, to improve well-being for people and have opportunities to drive positive change for society and the environment. As an employee at Essity, you will belong to a team where you feel valued, are safe, supported to grow and challenged to generate business results in a friendly and open atmosphere.

About the Role

Essity is looking for an experienced Bilingual Customer Service Representative who will be responsible for providing timely and effective support to customers, sales teams, and help with ordering and answering both internal and external enquiries on product availability, prices, order status, and help resolve customer complaints. The ideal candidate should live in the Oakville, Canada area. We're looking for people who embody our Beliefs & Behaviors and bring curiosity, innovation, and a willingness to challenge the status quo. If you want to learn and grow in a collaborative environment where your skills are challenged, but you're always supported, we would love to connect.

What You Will Do

1. Interacts with customers via telephone and other media (fax, email, etc.)
2. Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
3. Resolves customer complaints or discrepancies
4. Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)
5. Communicate and collaborate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

Who You Are

• Minimum of 3 years in a customer service role
• Bilingual verbal and written language capabilities in English and French required
• Demonstrates attentive and responsive communication
• Ability to work in a team
• PC experience (MS Office, MS TEAMS), excel spreadsheet, and SAP database applications
• Excellent communication skills, oral/written

What We Can Offer You

At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Compensation and Benefits

Expected Compensation $55,000 - $65,000 annual salary range + annual incentive bonus + benefits. Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.