Account Manager

Account Manager - TENA

Make a meaningful impact in the lives of others. Are you someone who genuinely cares about people and wants to make a difference? Join our passionate and supportive team at Essity as an Account Manager, TENA, where you'll play a vital role in supporting our customers across the Residential Aged Care and Homecare sector.

At Essity, we're committed to innovation, sustainability, and inclusion. But above all, we care - and we're looking for someone who shares that same drive to support and uplift others.

About the Role:

As Account Manager, TENA, you will manage a portfolio of Aged Care and Homecare customers to achieve business goals, while putting people at the heart of everything you do. You'll build trusted relationships, deliver tailored solutions, and act as a true partner to our customers, supporting them with both practical knowledge and compassion.

You'll be responsible for developing and implementing Sales Action Plans to drive growth, managing sales activities and the pipeline to achieve targets, retaining and growing key customer relationships, and identifying education and training needs while delivering support to ensure excellence in continence care.

The territory is Brisbane North, Brisbane Bayside, Brisbane Moreton Region, North QLD – with regional travel to Townsville and surrounds.

What You Will Do:

1. Develop and implement Sales Action Plans for a defined territory.
2. Execute sales activities to achieve financial objectives and sales targets.
3. Apply the Sales Process consistently for identifying, managing, and implementing opportunities.
4. Support business retention and growth through effective Account Management.
5. Responsibly manage the sales pipeline to meet financial objectives.
6. Involve all business stakeholders to support product supply chain.
7. Strategically plan activities and allocate resources to maximize business benefit.
8. Prioritize customer-facing events and call activity to drive sales momentum and impact.

Who You Are:

You will bring at least 2–3 years of account management or business development experience, including call planning, and be a motivated, positive individual ready to take initiative. Ideally, you'll have a background in the health or medical industry; however, we're open to candidates from various industries, provided you bring empathy and a strong focus on customer outcomes. You will also have:

• Demonstrated ability to research, identify, and develop customer insights
• An understanding of the Residential Aged Care and Homecare markets (desired but not essential)
• A proven track record of sustainable and profitable sales delivery
• A current influenza vaccination certificate to enable access to healthcare customer facilities
• Proficiency in IT, including intermediate Microsoft Office skills and experience using and optimizing a CRM system
• The ability to work collaboratively and cross-functionally across the business
• Excellent interpersonal and communication skills
• The ability to manage customer and industry events or conferences
• A current driver's license and access to your own vehicle

What We Can Offer You:

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment.

At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Innovate for Good | Excel Together | Be You With Us

Please note that with the upcoming Christmas shutdown period, there may be some minor impacts to our recruitment timelines. We appreciate your understanding during this time.