Director Of Product Management - Property Operations

Director Of Product Management

Link Logistics Real Estate ("Link") is a leading operator of last-mile logistics real estate. Established by Blackstone in 2019, the company connects consumption, technology, and the supply chain across its portfolio, which spans more than half a billion square feet. With more than 5 percent of U.S. GDP flowing through our spaces, we leverage our scale, proprietary data and insights, and foundational focus on sustainability to drive success for our customers' businesses and deliver value for our stakeholders. Link Logistics strives to be the most equitable and inclusive industrial real estate company in the business. We put our people, customers, and communities first and find ways to make a conscious, positive impact where we live and work, prioritizing diversity, equity and inclusion (DEI) across our workforce to deliver an optimal employee experience. Every day, we work to reinvent and lead our industry forward by thinking bigger and challenging the status quo.

Because we believe that good business must be synonymous with doing good, strong environmental, social and governance practices are foundational to our identity as a firm. These practices include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing internal diversity, equity, and inclusion efforts. We seek to use our position, ideas, and influence to drive progress in our industry and the wider world. At Link, we give our customers space to grow—and we give people space to grow, too.

As the Director of Product Management for our Property Operations Teams, you will play a pivotal role in defining and executing our technology strategy and roadmap for our business partners responsible for ground up building development and capital deployment. Reporting to the Vice President of Technology, you will be responsible for building and maintaining strong partnerships between the Technology department and business stakeholders. This role requires a strategic thinker with excellent communication skills, a deep understanding of business processes, and the ability to translate business needs into IT solutions.

Responsibilities:

• Manage the product strategy and roadmap, in partnership with business partners and vendors.
• Develop and maintain a thorough understanding of business partners' processes and operational needs.
• Engage with business partners and other stakeholders to create and manage a demand management process to analyze, prioritize, and deliver on project and enhancement requests.
• Define and manage OKRs and KPIs that build confidence in the platform and ensure the platform meets the needs and goals of the business.
• Engage user communities in a continuous feedback loop that drives the platform forward.

Stakeholder Management:

• Develop and nurture relationships with key business stakeholders to understand their objectives, challenges, and strategic priorities.
• Act as a trusted advisor, providing insights and recommendations on how technology can support and enhance business goals.
• Communicate and collaborate across many levels in the organization with excellent and written communication skills.
• Translate innovative ideas into functional and technical requirements to helping our teams work smarter.
• Guide, influence, and persuade business partners and team members towards solutions that meet business needs and goals.
• Maintain relationships with external partners and vendors that challenge them to deliver world-class service for Link.

Project Delivery:

• Develop business cases, user requirements, and project charters.
• Manage processes to prioritize projects, plan releases, and manage resources.
• Create and manage processes for testing, release management, and change control.
• Manage communications with business partners, project team, and IT management.

Technology Operations:

• Define and manage data integrations with internal and external products and platforms.
• Develop and manage metrics that ensure vendors and external partners meet or exceed operational expectations.
• Collaborate with Internal Audit to ensure that IT General Controls are defined as needed for projects and applications and then followed as routine operations.

Qualifications:

• Minimum of 10 years real estate and technology experience.
• Knowledge of Salesforce, Building Engines, Yardi, or equivalent applications a plus.
• 5 years managing customer success, technology operations, or SaaS platform delivery.
• Minimum of 5 years of people management experience.
• Experience defining and managing product roadmaps.
• Expertise in technology product management.
• Relationship management and customer engagement skills.
• Technology project management experience.
• Ability to concisely articulate problems and analyze solution alternatives.
• Outstanding communication skills.
• Knowledge of real estate industry and CRE technology.

$170,000 - $185,000 represents the presently anticipated base compensation pay range for this position at Link. Actual pay may vary based on various factors, including but not limited to location and experience. Link provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays, paid time off.

The direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email LinkRecruiting@linklogistics.com.