Value Added Services (VAS) Program Manager, Delivery Experience, Payments, And Value Added Services

Last Mile Value Added Services Program Manager

At Amazon, our aim is to be the most customer-centric company on earth. Our customers experience is influenced significantly by how we fulfill and deliver customer orders. The goal of Amazon's Last Mile teams is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile arena. The DSP Value Added Services (VAS) team is part of our last mile organization responsible for designing, launching and managing a suite of services and vendors that enable our last mile delivery partners (Delivery Service Providers, or DSPs).

We are looking for a dynamic, organized, self-starter to join as a VAS Program Manager for the Last Mile team supporting a new and exciting last mile channels. The VAS PM will be a single threaded leader who is responsible for overseeing vendor relationships on products that simplify the DSP and Delivery Associate experience. You will be the voice of the Delivery Service Partners and the VAS providers. Your insights will guide the priorities for the team. You will collaborate with stakeholders across the organization (procurement & finance), support the adoption and customer satisfaction of our Value Added Services. You will develop and oversee mechanisms to evaluate health, ensure the products are fit for purpose through direct engagement with the customer.

A successful manager will be an effective general business manager, in written and verbal communication, strong analytical framework that can use to see around corners. This person will be comfortable in a highly ambiguous, fast-paced and ever-changing environment and willing to roll-up their sleeves to dive deep and effectively partner with internal and external teams.