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Transportation Representative, Network Operations Center - Remote Eligible
Coordinate and resolve delivery partner issues to ensure on-time, reliable network operations
Remote
Entry Level
yesterday
Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.
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L2 Associate
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Key job responsibilities:
- Effectively communicate in a clear and professional manner at all times
- Provides/expedites prompt and efficient service to Amazon customers/delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Transportation Representative, Network Operations Center - Remote Eligible
Remote
Operations
About Amazon
Global e-commerce and cloud computing leader offering online retail, digital content, and scalable web services to consumers and businesses worldwide.