Systems Development Engineer II, Kuiper Devices & Systems

System Development Engineer

Project Kuiper is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity.

The Kuiper Devices & Systems (KDS) team manages client and server devices, including physical, virtual, and cloud systems, to ensure compliance, security, and productivity for all internal Kuiper devices. We work in a fast-paced environment where innovation and automation are key to scaling our operations and supporting Kuiper's mission to connect the unconnected.

We are seeking a highly skilled and motivated System Development Engineer to join our team. The ideal candidate will have deep experience in Mobile Device Management (MDM), Client Fleet Management, and Microsoft Intune. In this role, you will focus on designing, implementing, and maintaining the systems and tools required to manage and secure a diverse fleet of client devices (Windows, macOS and Linux). You will also play a pivotal role in driving automation, scalability, and operational excellence.

Key job responsibilities:

• MDM and Intune Expertise: Develop, deploy, and maintain mobile device management solutions using Intune and other MDM platforms to ensure compliance and security across a global device fleet.
• Client Fleet Management: Implement scalable solutions for managing endpoints, including configuration management, patching, imaging, and reporting.
• Automation: Create and maintain scripts and tools to automate device management tasks and improve operational efficiency.
• Security Compliance: Collaborate with security teams to ensure device configurations comply with internal policies and industry standards (e.g., STIG, NIST).
• Operational Excellence: Monitor and improve the health, performance, and reliability of device management systems, proactively identifying and resolving issues.
• Stakeholder Collaboration: Work closely with cross-functional teams, including Networking, Identity Access Management, and Security, to deliver seamless device experiences.
• Documentation: Develop and maintain comprehensive documentation, including SOPs, design documents, and operational runbooks.

A day in the life:

The Kuiper Devices & Systems (KDS) team manages a global fleet of devices, ensuring security, compliance, and performance. Daily tasks include monitoring fleet health, addressing incidents, deploying updates, and refining imaging and provisioning workflows. The team manages MDM solutions like Intune, enforces compliance policies, and collaborates with stakeholders to address dependencies. They prioritize security, conduct regular audits, and remediate vulnerabilities to meet standards like FIPS and NIST. Focused on continuous improvement, the team enhances processes, documents workflows, and explores new technologies to optimize device management and user experience.

About the team:

The Kuiper Devices & Systems (KDS) team manages client and server devices, including physical, and cloud systems, to ensure compliance, security, and productivity for all internal Kuiper devices. We work in a fast-paced environment where innovation and automation are key to scaling our operations and supporting Kuiper's mission to connect the unconnected.