Systems Development Engineer, Client Engineering

Systems Development Engineer

Our team is part of the AWS organization that owns the Client Management Systems, Application infrastructure, and Collaboration tools globally for Amazon. We build and maintain the solutions used to manage Amazon's global Windows, macOS, and Ubuntu client fleets. We are looking for a Systems Development Engineer with a macOS-focused infrastructure and development background. We are using AWS products to evolve traditional enterprise tools and services at a large scale. If you are passionate about technology, enjoy working with others, and like to solve technical challenges, keep reading.

In this role, you and your team will directly influence the macOS end-point management roadmap at Amazon. You will use native AWS services, external 3rd party services and DevOps patterns to manage a growing fleet of macOS client devices. This is a hands-on position where your daily activities will include macOS administration, develop tools and automation, root cause analysis, and maintain service infrastructures. You will contribute to both operations and development activities as we build the next generation of macOS management tools.

Every day will bring new and exciting opportunities, your responsibilities include:

• Troubleshoot and solve issues in a globally scaled enterprise environment
• macOS client management- patching, updates, profile deployments
• Maintain client management service infrastructure hosted in AWS
• Contribute to automation efforts with a primary focus on the macOS client

Key job responsibilities:

• Contribute to automation efforts for a team advancing a service ownership culture with a primary focus on the macOS clients
• Embrace the AWS ecosystem and drive innovation on top of it
• Instill a culture that drives DevOps, holds a high-quality bar with code reviews, drives automation efforts to empower, and removes barriers for your team
• Translation of complex functional and technical requirements into detailed architecture and design
• Working with others on the engineering team to participate in day-to-day development activities, contributing to architecture decisions, participating in designs, design reviews, and implementation
• Build services that can scale across hundred of thousands clients used by Amazonians worldwide
• Deliver quality features on-time and on-budget and execution against project plans and delivery commitments
• Maintain current technical knowledge of rapidly changing technology, always on the lookout for new technologies, and work with management and development teams to evolve current processes

A day in the life:

Review change requests and prioritize OS configuration tasks. Attend team meetings to discuss ongoing projects and challenges. Test new configurations in sandbox environments, documenting issues and collaborating with the security team. Prepare and execute deployment plans, starting with non-critical systems. Monitor deployments, troubleshoot issues, and make necessary adjustments. Respond to urgent configuration problems as they arise. Stay updated on OS patches and maintain accurate documentation. Prepare reports on deployment progress and plan future rollouts. Balance proactive improvements with reactive problem-solving to ensure optimal system performance. Continuously update knowledge and skills to keep pace with evolving OS technologies.