Systems Development Engineer, Customer Experience And Business Trends

System Development Engineer

Our team is responsible for growing an innovative global project that informs and drives larger company strategic decisions. We identify and improve the experience for Amazon's customers by applying various methodologies and building software solutions across a wide range of technical stacks.

As a System Development Engineer on the team, you will be responsible for driving growth and efficiency for a multi-cloud infrastructure. You design, develop, and implement scalable solutions to address complex challenges and enhance the performance across a broad set of systems and services. This role will provide you with an opportunity to work across entire project lifecycles, from ideation and scoping to implementation and deployment; and if being in a dynamic multi-cloud environment and experimenting with the newest technologies sounds exciting to you, it will also be a lot of fun!

This role will provide you with an opportunity to work across a broad set of systems and services, and if being in a dynamic multi-cloud environment and experimenting with the newest technologies sounds exciting to you, it will also be a lot of fun. You will get the opportunity to architect multi-cloud solutions, which improve availability and performance while increasing infrastructure resource utilization. You will have the opportunity to develop systems and processes that manage cloud resources across different regions and technical stacks, ensuring the overall health and stability of the system.

You will be partnering with security, software engineers, and support engineers to raise the engineering and reliability bar through robust system design and architecture in a multi-cloud environment and drive operational excellence and customer success. You are a trusted resource on secure and scalable development and deployment practices, and work closely with engineers to identify opportunities to improve developer velocity and infrastructure efficiency while maintaining high availability and resilience. You will also lead efforts to identify and prioritize reliability and performance issues that can be detected through automation. This will involve developing prototypes for monitoring and experimenting with innovative solutions to enhance our toolset for system observability and optimization.

Mentorship & Career Growth: We are dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth. You will work on projects and tasks that will develop your skills and enable you to take on increasingly complex tasks.

Inclusive Team Culture: Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we've been building.

Key Job Responsibilities

• Be actively involved in regular engineering activities, providing hands-on technical guidance and support.
• Drive maintenance best practices: innovate, document, improve work methods, standardize, and provide a secured work environment.
• Lead architecture, design, and proof-of-concept efforts for end-to-end project delivery, ensuring high quality and simplicity in complex systems.
• Design, implement, deploy, and maintain innovative cloud-based software solutions to enhance service security, durability, availability, performance, and cost-efficiency.
• Take ownership of complex projects, managing broad scopes with autonomy and accountability.
• Communicate with customers and technical teams to define technical strategies and ensure alignment with business goals.
• Stay current with evolving technologies, proactively researching new advancements to recommend and integrate into projects.
• Apply engineering best practices to maintain a high standard of quality across all team deliverables.

About the team: Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.