System Engineer, AWS

Systems Engineer

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Key job responsibilities include working proactively to solve potential problems and inefficiencies, participating in 24/7 on-call rotation to troubleshoot high severity issues, analyzing dashboards and investigating metrics with the vision for improvements, troubleshooting and diagnosing problems and working on solutions, creating and maintaining standard operating procedures (SOPs) and runbooks for documentation, and discussing radical new approaches to automate operational issues, assess risks and develop creative solutions. You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance.

A day in the life of a Systems Engineer at Amazon involves diving deep into understanding the root cause of a customer issue, investigating why a metric is trending the wrong way, and consulting with senior engineers at Amazon. Engineers own their services and believe in making out-of-hours support as painless as possible. To achieve this, they implement operational excellence best practices and strive to automate manual processes. Systems Engineering roles help engineers develop a broad range of skills. They utilize their Linux skills to troubleshoot, innovate fixes and workarounds, keep software up-to-date, and provide data and metrics that help manage the capacity and efficiency of our services. They draw on their networking knowledge to identify and troubleshoot network connectivity issues. They communicate clearly and collaborate with others to deliver results. They are self-starters, comfortable dealing with ambiguity and change. They are customer-obsessed, always looking to understand customer pain points and find resolutions quickly and completely.

About the Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.