System Development Engineer II, Realm, REALM CORE

System Development Engineer II

The REALM CORE Team in Hyderabad is looking for a System Development Engineer II to join a team that integrates and manages innovative solutions that lead to improvements in Amazon Transportation. Amazon transportation and Deliver Experience encompasses all of the operations that deliver worldwide shipments to and from our fulfillment centers and third party locations. This team provides on-call support on a rotation basis schedule among the team members. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Your problem solving skills and solutions will benefit customers directly, ensuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional software projects, updating/enhancing our current software, automation of support processes and documentation of our systems.

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. Your ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done would have direct impact on Amazon Transportation's network efficiency.

Key job responsibilities:

• Play vital role in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements.
• Directly work with development teams to improve the applications built by conducting technical mitigations and deep dives on reported issues to find the cause and corrective actions.
• Work with our other technical teams to ensure the design is effective and complements of our in house custom developed applications across platform stacks (including SQL, Java/.NET/C#/Perl/Python) or SaaS.
• Work on proactive detection mechanism to report dip in software performance by building efficient metrics/monitors/alarms using our in house tools.
• Build tools and automations to optimize the system, simplify processes, etc.