Survey Operations Analyst, Consumer Insights, Amazon MGM Studios Consumer Insights

Survey Operations Analyst

Amazon MGM Studios is the home for talent, creating and producing original films and television series for a global audience. Original series premiere exclusively on Prime Video, which is available in more than 240 countries and territories worldwide. Amazon MGM Studios also produces and acquires original movies for theatrical release and exclusively for Prime Video. We're looking for a Survey Operations Analyst to join our Amazon MGM Studios Consumer Insights team. In this role, you will be instrumental in supporting end-to-end survey operations for Amazon MGM Studios' global consumer research initiatives. You'll work closely with stakeholders across multiple markets to design, program, and deploy sophisticated survey instruments that capture vital consumer insights about our content and streaming services. This position requires a blend of technical expertise in survey programming, project management capabilities, and analytical skills to ensure data quality and reliability. You'll be responsible for implementing best practices in survey design, supporting complex multi-language projects, and developing efficient processes for survey deployment across international markets.

Key job responsibilities:

• Support survey programming, QA, sampling and deployment tasks for surveys across multiple locales and languages.
• Partner with Research Managers, and collaborate with Operations Managers across global panels to support translations tasks and processes.
• Develop an understanding of our partners research needs and support impactful testing strategies.
• Assist in driving excellence in customer engagement and retention policies.

About the team:

The Global Research Operations team is part of Amazon MGM Studios' Consumer Insights team. This team:

• Develops secure, online survey testing strategies globally in multiple languages.
• Leads recruitment and customer engagement initiatives to retain high response rates.
• Drives customer obsessed solutions to custom testing strategies.
• Develops visual reporting tools used by cross-team stakeholders.
• Partners across multiple teams to deep dive into customer data.