Support Engineering Manager, Workforce Solutions - Recruiting Operation Shared Services

Support Engineering Manager

Are you ready to revolutionize how one of the world's most innovative companies manages its internal transfer workflow? We're reimagining the future of workforce mobility at Amazon, and we need an engineering leader to help us get there. We're building a next-generation platform that will transform how Amazon's global workforce discovers and pursues internal opportunities. This isn't just another software project – it's about creating technology that directly impacts careers and helps our people thrive. If you have an entrepreneurial spirit, know how to deliver, are innovative, and long for the opportunity to build solutions to challenging problems then we want you as a Support Engineering Manager.

Key job responsibilities:

• Pioneer a ground-up rebuild of our analytical capabilities
• Design intelligent user support workflows and systems that match talent with opportunity
• Build scalable solutions that will impact hundreds of thousands of careers
• Lead innovation in data processing, business intelligence, and user experience
• Build and lead high-performing engineering teams
• Shape the technical culture of a rapidly growing organization
• Drive innovation in talent mobility technology
• Deliver solutions that directly impact Amazon's ability to retain and develop talent

A day in the life:

You get the opportunity to work on a ground up rebuild of our analytical capabilities, from data ingress, to complex business transformations to end user reporting and beyond. In this role, you will invent and build on behalf of internal system users also external candidates, experiment and test new ideas, evangelize successes, and drive consistency. You are expected to be a hands-on technical manager who understands and sets a high bar for all parts of the support engineering as a feedback loop mechanism of a SDLC. You must possess strong verbal and written communication skills, be self-driven and deliver high quality results in a fast-paced environment. This team functions as the centralized global support team handling weekly average of 720 tickets across the Amazon recruiting technology organization eco-system (including the third party tools).

About the team:

Workforce Solutions (WS) empowers our customers by providing integrated, people-focused solutions that streamline hiring processes for WW Stores, AWS, Devices, and Talent Acquisition. As stewards of the employee lifecycle and experience, we drive initiatives that promote transparency and efficiency in career mobility, workforce engagement, and operational needs management. We prioritize customer-centricity by tailoring our capabilities and processes to align with their preferences and behaviors. Our approach is to start with the customer's needs and match individuals to the right opportunities through our services.