Support Engineer III, Amazon Payment Services

Join Amazon Payment Services

Do you want to develop the next generation Payments products for MENA's fastest growing e-commerce company? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? If so, join us on Amazon Payment Services. We are a group of talented technical professionals that are empowered and driven to build innovative world class experiences for millions of Amazon customers. The Amazon Payment Services team is responsible to build product and technology solutions to build great payments products and experiences using various technologies to solve complex problems related to distributed systems, scalable architecture, machine learning, and algorithms.

Amazon Payment Services, an Amazon Company, serves the needs of online shoppers in all Arabic speaking and surrounding countries through our trusted, secure payment network that gives everyone the opportunity to shop online safely and easily. We build trust between buyers and online sellers by enabling consumers to transact online using the payment options they prefer with complete security and peace of mind while supporting the most popular payment methods available globally. Amazon Payment Services is a regional expert in payment processing technology and solutions across major markets in the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan, Oman, Bahrain, and Qatar.

Key Job Responsibilities

In this role, you will be part of the team that's responsible for the Cloud Services that enable payment product and features for customers in MENA region. You will be involved in the scaling, deployment, and monitoring of these services. Most importantly, you will focus on the best ways to delight our customers.

• Mentor and train other support engineers on day to day activities
• Software deployment support in staging and production environments
• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features, and services
• Work on operations and maintenance driven coding projects, primarily in Python, Perl, or shell scripts, web technologies, with the potential for Java based projects
• Develop tools to aid operations and maintenance
• System and support status reporting
• Ownership of one or more digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set