Support Engineer Ii - ext - Amz9441998

Support Engineer Ii-Ext

Employer: Amazon Web Services, Inc.

Offered Position: Support Engineer Ii-Ext

Job Location: Dallas, Texas

Position Responsibilities:

• Drive critical, complex customer escalations in situations that are technically challenging in collaboration with Engineering Teams.
• Partner with AWS Service Teams to craft communications, helping to identify and remove technical ambiguity.
• Deliver planned operational communications to customers in accordance with AWS communication tenets and style guides.
• Provide clear, concise and timely communication on work items to relevant internal stakeholders.
• Build a broad understanding of AWS services, service inter-dependencies and customer use cases to improve the customer experience and operational excellence.
• Facilitate post mortems of operational failures, implementing corrective actions and identifying improvement opportunities for existing processes.
• Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention.

Position Requirements:

• Bachelor's degree or foreign equivalent degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field and five years of experience in the job offered or a related occupation. Employer will accept seven years of experience in the job offered or a related occupation as equivalent to the Bachelor's degree and five years of experience.
• Must have two years of experience in the following skills: 1) experience with Support Engineering, Customer Escalations, Technical Communications, or similar; and 2) working in technical operations or support-focused cloud infrastructure.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.