Sr. Technical Program Manager, WW Ops Finance S&A

Technical Program Leader (Sr. TPM)

Are you passionate about innovating how our Operations Finance customers operate to drive down operations costs, optimize their time for high-value analysis and decision making and use Gen AI? Then we have a perfect role for you.

About the team: Ops Finance Standardization and Automation (S&A) org is responsible for standardizing and automating financial processes for Operations Finance. We work with multiple VP level orgs across the globe to simplify, standardize, and automate finance processes, which will yield direct benefit to our finance customers (financial analysts from FP&A, Field Finance spread in all three miles of Supply Chain (Customer Fulfillment, Inbound, Outbound). We collaborate with multiple external tech teams from Stores Finance orgs, ShipTech, AWS, Big Data Technologies (BDT). Our team is focused on Data Delivery within Ops Finance S&A org. We have multiple tech teams (BIE and DE) that deliver innovative solutions to meet our customers' data needs. Our solutions require bias for action, making smart tradeoffs between building on existing solutions and/or building from scratch. We are looking for an accomplished Technical Program Leader (Sr. TPM) that can orchestrate complex requirements across multiple teams and ensure progress and deliver results with proactive risk mitigation and minimal tech debt.

Key job responsibilities:

• The Sr. TPM will own one or more VP (or above) goals, which require working with multiple teams spread in multiple orgs. They work closely with our Product Managers to capture requirements, work with BIM/DM to deliver tech solutions, while keeping an eye on the extensibility and scalability.
• This role requires superior written and verbal communication skills for engaging at both executive and technical levels, along with strong stakeholder management and troubleshooting capabilities.
• They must demonstrate the ability to handle ambiguity, manage escalations effectively, and influence without direct authority backed with data balancing between scope, delivery timelines and goals.
• The ideal candidate must think big, translate complex technical concepts into actionable solutions, lead cross-functional teams to deliver high-impact prototypes, and maintain regular stakeholder communications through structured reporting and updates.

A day in the life:

• Program planning, aligning with stakeholders
• Identifying/evaluating risks, scope changes, dependencies
• Working with tech leaders to get effort estimates, adjusting scope to meet deadlines
• Communicating program execution, provide updates to stakeholders/customers via business reviews, news flashes
• Running sprint retrospectives, driving changes needed to ensure sprint velocity is maintained
• Own quarterly roadmap planning for your charter
• Identify trigger for escalations, write escalation documents
• Own resolution for hotly debated topics, align with people in the debate to drive productive discussions and conclusions to the debates